ELIZABETH HUANOSTO
Reno,NV
Summary
Dynamic banking operations and financial aid administration professional with extensive experience at Carrington College. Proficient in managing processes using Nexus and Campus IVY, leading to significant improvements in service delivery and client satisfaction. Bilingual in Spanish, with strong communication and analytical problem-solving skills that foster collaborative environments and enhance operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Director of Financial Aid
Carrington College
Reno, NV
03.2020 - Current
- Coordinate training sessions for new employees regarding policies and procedures related to financial aid administration
- Prepare reports related to departmental activities, budgeting, enrollment trends as needed by the management team.
- Collaborate with other departments on campus to ensure that students receive appropriate services and benefits.
- Assist in the development, implementation and maintenance of financial aid policies and procedures.
- Audit student files to confirm accuracy and completion according to defined guidelines.
Service Manager
Wells Fargo & Company
Reno, NV
02.2009 - 01.2020
- Maintained records of all customer interactions and transactions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Provided technical support for hardware and software issues experienced by customers.
Customer Service Supervisor
Burlington Coat Factoy
Reno, NV
07.2007 - 01.2010
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
- Resolved customer complaints or answered customers' questions.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Education
GED -
Washoe High School
Reno, NVBachelor of Science - Accounting
Western Governors University
Salt Lake City, UTSkills
- Skilled in managing financial aid processes using Nexus and Campus IVY
- Bilingual: Spanish
- Loss Mitigation
- Effective communication
- Detail-oriented approach
- Analytical problem-solving
- Power BI
- Experienced with Microsoft Office applications
References
References available upon request.
Timeline
Assistant Director of Financial Aid
Carrington College
03.2020 - Current
Service Manager
Wells Fargo & Company
02.2009 - 01.2020
Customer Service Supervisor
Burlington Coat Factoy
07.2007 - 01.2010
GED -
Washoe High School
Bachelor of Science - Accounting
Western Governors University
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