Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Hudson

Sparks,NV

Summary

Dedicated articulate and energetic professional with successful experience in fast-paced office settings. Expertise in evaluating and strategizing solutions. Specialize in quality, speed, and process optimization to cultivate partnerships. Motivated to maintain customer satisfaction and contribute to company success.

Overview

10
10
years of professional experience

Work History

Credit Manager

Peppermill Resort and Casino
Reno
12.2021 - 04.2023
  • Oversaw reporting, documentation and recordkeeping requirements for department
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations
  • Obtained and reviewed credit reports, credit references, and financial statements to establish credit limits for new accounts
  • Devised collection recovery strategies to resolve customer issues and delinquent cases
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies
  • Optimized credit approval and collection processes, improving operational efficiencies by over 15%.

Customer Engagement Leader

PetSmart
Sparks
06.2018 - 12.2021
  • Delivered exceptional customer service to 100+ customers per day, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Increased efficiency and team productivity by promoting operational best practices
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

Best Friends Pet Supplies
Sausalito
01.2017 - 03.2018
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Offered advice and assistance to customers, paying attention to special needs or wants with extensive product knowledge
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Mentored team members to enhance professional development and accountability in workplace

Compliance Specialist

Grand Sierra Resort and Casino
Reno
10.2014 - 12.2016
  • Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues
  • Prepared working papers, reports and supporting documentation for audit findings
  • Submitted regulatory findings in a timely manner
  • Assisted with internal and external audits to confirm compliance with applicable gaming laws and casino regulations
  • Provided journal entries and performed accounting on accrual basis
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Psychosocial Rehabilitation Specialist

Serenity Mental Health
Carson City
01.2013 - 10.2014
  • Supported case management, care coordination and life skills training for assigned caseload
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning
  • Built vocabularies, developed language expression and taught listening skills
  • Assisted individuals by explaining options and physical and emotional health possible consequences.

Education

Bachelor of Science: Psychology -

Portland State University
Portland, OR

Skills

  • Financial Research and Recordkeeping
  • Data Entry and Documentation
  • Auditing and Reconciling Proficiency
  • Client Relations and Retention
  • Invoice Preparation and Processing
  • Organizing and Categorizing
  • Advanced MS Office Suite Knowledge
  • Accounts Payable / Accounts Receivable

Timeline

Credit Manager

Peppermill Resort and Casino
12.2021 - 04.2023

Customer Engagement Leader

PetSmart
06.2018 - 12.2021

Assistant Manager

Best Friends Pet Supplies
01.2017 - 03.2018

Compliance Specialist

Grand Sierra Resort and Casino
10.2014 - 12.2016

Psychosocial Rehabilitation Specialist

Serenity Mental Health
01.2013 - 10.2014

Bachelor of Science: Psychology -

Portland State University

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