Elizabeth Hudson-Stanger
Christiansburg,VA
Summary
Dynamic Health Information Management Supervisor with a proven track record at Ensemble Health Partners, excelling in team leadership and quality control. Enhanced data accuracy through EHR implementation and streamlined workflows, achieving operational excellence. Skilled in regulatory compliance and staff training, fostering a collaborative environment to improve patient care and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Records Supervisor
Ensemble Health Partners
09.2024 - Current
- Managed daily operations of medical records department to ensure compliance with healthcare regulations.
- Trained staff on electronic health record (EHR) system usage and data entry protocols.
- Implemented quality control measures to enhance accuracy in patient information management.
- Collaborated with clinical teams to streamline document retrieval processes for improved efficiency.
- Oversaw maintenance of patient confidentiality and adherence to HIPAA guidelines within the department.
- Developed training materials for onboarding new employees in medical records procedures and policies.
- Analyzed workflow inefficiencies and proposed solutions to optimize record-keeping processes.
- Coordinated audits of medical records to ensure completeness and integrity of documentation standards.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Developed strong relationships with healthcare providers, fostering trust and collaboration around shared goals for patient care.
- Achieved operational excellence by continuously monitoring and evaluating the performance of medical records staff members.
- Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
- Ensured compliance with federal and state regulations, staying current on industry changes and updating policies accordingly.
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Facilitated smooth transitions during mergers or acquisitions, ensuring seamless integration of new medical records into existing systems.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Reported personnel needs to fill vacant or upcoming vacant positions.
- Analyzed quality control assessment findings and developed and implemented methods to improve performance.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
- Sorted and distributed incoming and outgoing medical records.
- Processed and tracked requests for medical records from external organizations.
- Assisted in preparation of medical reports for external parties.
- Assisted in training new staff on medical record processing and filing procedures.
- Generated and maintained statistical data related to medical records.
Health Information Management Supervisor
Carilion Clinic
04.2012 - 09.2024
- Supervised health information management staff, ensuring compliance with regulations and organizational policies.
- Implemented electronic health record systems to enhance data accuracy and accessibility across departments.
- Developed training programs for new employees on health information protocols and best practices.
- Conducted regular audits of medical records to maintain quality standards and identify areas for improvement.
- Collaborated with clinical teams to streamline workflows, improving patient data retrieval processes.
- Managed release of information requests while safeguarding patient confidentiality and adhering to HIPAA guidelines.
- Evaluated emerging technologies to enhance health information processes, driving strategic improvements within the department.
- Led team of health information management professionals to achieve department goals while maintaining a positive work environment.
- Increased department productivity by optimizing scheduling, delegating tasks effectively, and monitoring employee performance.
- Developed and implemented performance metrics to evaluate staff productivity, identifying areas for improvement and providing constructive feedback.
- Managed the recruitment, hiring, and onboarding processes for new employees to maintain a high-performing team of health information management professionals.
Education
Bachelor of Science - Health Care Management
Jefferson College of Health Science
Roanoke05-2019
Associate of Science - Nursing
ECPI University
Virginia Beach, VA06-2009
Associate of Applied Science - Marketing
New River Community College
Dublin, Virginia, VA05-1997
Skills
- Multitasking proficiency
- Critical thinking
- Team leadership
- Written and verbal communication
- Time management capabilities
- Staff training and development
- Quality control monitoring
- Medical terminology expertise
- Healthcare compliance
- Microsoft Office Suite
- Project management experience
- Interdepartmental communication
- Regulatory reporting requirements
- Patient confidentiality assurance
- Computer proficiency
Certification
- CRCR Training - January, 2024
Languages
English
Full Professional
Timeline
Medical Records Supervisor
Ensemble Health Partners
09.2024 - Current
Health Information Management Supervisor
Carilion Clinic
04.2012 - 09.2024
Bachelor of Science - Health Care Management
Jefferson College of Health Science
Associate of Science - Nursing
ECPI University
Associate of Applied Science - Marketing
New River Community College