Elizabeth Huff
Philadelphia,PA
Overview
6
6
years of professional experience
Work History
Senior Customer Success Manager
Yello
Remote
07.2022 - Current
- Proactively conduct regular check-ins with customers to promptly address any emerging issues or concerns
- Utilize advanced data analysis techniques to identify trends in customer usage patterns and behaviors, informing strategic decision-making processes and improving overall customer experience
- Develop and execute customer success plans tailored to individual client needs and objectives, driving increased adoption
- Lead webinars aimed at educating customers on product features, best practices, and industry trends
- Spearhead successful upsell initiatives resulting in $170,000 in additional revenue in 2023, achieved through collaborative efforts with the Account Management team and strategic alignment with customer needs
Customer Success Manager - Enterprise
Phenom People
Ambler, PA
03.2022 - 07.2022
- Addressed customer issues and concerns promptly, focusing on problem resolution to enhance customer satisfaction
- Met with customers to discuss best practices and drive outcomes
- Collaborated with sales team to develop and execute account plans for key accounts
Customer Success Specialist - Enterprise
Phenom People
Ambler, PA
04.2021 - 03.2022
- Managed a portfolio of four enterprise-level accounts independently, ensuring their satisfaction and retention, while also providing support for multiple other enterprise customers
- Played a key role in gathering and analyzing data for executive business reviews, contributing to informed decision-making processes and strategic planning
- Provided comprehensive support during onboarding processes, ensuring smooth transitions for new clients
University Relations Recruiter
SEI
Collegeville, PA
11.2019 - 11.2020
- Exclusively managed recruitment efforts for Internship and Junior Leadership Programs
- Collaborated with hiring managers to understand position requirements
- Advised management on staffing needs and strategies for improving diversity initiatives
- Utilized Phenom People CRM system to effectively manage events, candidates, and partnerships with career services
University Relations Specialist
Fox Rehab
Cherry Hill, NJ
11.2017 - 11.2019
- Strategically targeted universities for recruitment efforts to align with organizational goals
- Established and nurtured partnerships with key university contacts nationwide to enhance brand presence
- Implemented a tracking system to monitor event leads and measure ROI for optimized resource allocation
Education
Bachelor of Arts (B.A.), Health and Exercise Science -
Rowan University
06.2015
Skills
- Customer Advocacy
- Communication Skills
- Problem-Solving
- Data-Driven Decision-Making
- SaaS Expertise
- Proficient in Excel
- Salesforce
- CRM and ATS Software
- Microsoft 365
- Jira
- Confluence
- Totango
Timeline
Senior Customer Success Manager
Yello
07.2022 - Current
Customer Success Manager - Enterprise
Phenom People
03.2022 - 07.2022
Customer Success Specialist - Enterprise
Phenom People
04.2021 - 03.2022
University Relations Recruiter
SEI
11.2019 - 11.2020
University Relations Specialist
Fox Rehab
11.2017 - 11.2019
Bachelor of Arts (B.A.), Health and Exercise Science -
Rowan University
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