Elizabeth Huff
Bentonville,AR
Summary
Dynamic operations leader with a proven track record at Walmart, excelling in strategic planning and project management. Enhanced efficiency through risk mitigation and workplace safety initiatives, achieving a significant reduction in shrinkage. Adept at relationship building and fostering high-performing teams, driving organizational success through effective leadership and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations Walmart Events
Walmart
10.2024 - Current
- Assisted in developing operational workflows to enhance efficiency and productivity.
- Learned industry best practices to ensure compliance with safety regulations and standards.
- Led planning and execution of large-scale events, ensuring seamless logistics and high attendee satisfaction.
- Collaborated with team members to streamline communication and improve task execution.
- Gathered feedback from teams to identify areas for process improvement and optimization.
- Led cross-functional teams to implement process improvements, driving organizational success.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, and procedures,
Walmart Event Manager
Walmart
10.2023 - 11.2024
- Coordinated logistics for large-scale events, ensuring timely delivery of materials and resources.
- Developed event timelines and budgets, aligning with organizational goals and objectives.
- Managed vendor relationships, negotiating contracts to optimize service quality and costs.
- Oversaw the Merchandise Floor, which included leading a team of over 120 store associates, cross-functional internal teams, and vendors
- Oversaw on-site operations during events, ensuring adherence to safety protocols and standards.
- Collaborated with cross-functional teams to enhance event execution and participant engagement.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Asset Protection Manager
Walmart
02.2019 - 10.2023
- Analyzed theft trends and formulated action plans to mitigate risks.
- Collaborated with law enforcement to investigate incidents of theft and fraud.
- Evaluated security measures, recommending enhancements for improved safety procedures.
- Helped plan and execute in-store Black Friday Events (Annual Event)
- Experience in overseeing Command Post for YBM, Shareholders, Holiday, and Marketplace Meetings, for the CESS team.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Conducted internal investigations and performed Wicklander interviews
- Reduced Shrink in store from 3.84% to 3.31% and from -$3.45M to -$2.20M
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Conducted regular safety audits to identify and mitigate potential hazards.
- Coordinated emergency response drills to enhance preparedness among employees.
Asset Protection Associate
Walmart
03.2018 - 03.2019
- Monitored surveillance equipment to identify and prevent theft incidents.
- Conducted routine audits of inventory to ensure accuracy and compliance.
- Collaborated with law enforcement on investigations related to asset protection.
- Trained new associates on safety protocols, de-escalation methods, and loss prevention techniques.
- Implemented security measures that enhanced store safety and reduced shrinkage.
- Led team meetings focused on improving loss prevention methods across departments.
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
Accountant
Stringfellow Concrete
11.2012 - 03.2019
- Gathered financial information, prepared documents, and closed books.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Implemented cost-saving measures through effective budgeting and expense tracking strategies.
- Streamlined payroll processes, improving efficiency and compliance with regulatory requirements.
- Completed payroll for employees and maintained detailed records of procedures.
Store Manager
Dollar General
08.2016 - 03.2018
- Directed daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff to enhance productivity and service quality.
- Managed budgeting and expense control, improving overall profitability of the store.
- Trained New Store Managers in the market
- Led Loss Prevention efforts and training in stores across the market
- Developed employee schedules, balancing labor needs with operational demands effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Key Holder Supervisor
Dollar General
08.2015 - 10.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed cash handling procedures, including deposits and register accountability.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Implemented loss prevention strategies, reducing shrinkage through staff training and surveillance measures.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Front End Manager
Winn Dixie
09.2009 - 11.2012
- Developed staff schedules, ensuring adequate coverage during peak hours while maintaining labor cost efficiency.
- Led front-end operations, enhancing customer service experience through effective team management and training initiatives.
- Oversaw cash handling processes, implementing best practices to improve accuracy and reduce discrepancies in transactions.
- Led and oversaw 30+ employees
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Internal Investigations involving cash loss
- Maintained strong customer relations and effective customer service standards.
Front End Associate
Winn Dixie
02.2007 - 10.2009
- Maintained clean and orderly store environment to promote safety and accessibility.
- Maintained accurate cash drawer, ensuring balance at shift end.
- Trained new cashiers on operational procedures and customer service protocols.
- Implemented best practices for inventory management, reducing discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints promptly, enhancing overall shopping experience and building loyalty.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06-2010
Skills
- Strategic planning and execution
- Business management
- Project management
- Leadership training
- Risk mitigation
- Workplace safety
- Investigation techniques
- Relationship building
Certification
Wick-lander Certification
Crowd Management Trained
Timeline
Director of Operations Walmart Events
Walmart
10.2024 - Current
Walmart Event Manager
Walmart
10.2023 - 11.2024
Asset Protection Manager
Walmart
02.2019 - 10.2023
Asset Protection Associate
Walmart
03.2018 - 03.2019
Store Manager
Dollar General
08.2016 - 03.2018
Key Holder Supervisor
Dollar General
08.2015 - 10.2016
Accountant
Stringfellow Concrete
11.2012 - 03.2019
Front End Manager
Winn Dixie
09.2009 - 11.2012
Front End Associate
Winn Dixie
02.2007 - 10.2009
High School Diploma -
Tarpon Springs High School