Elizabeth Hunter
Midland,TX
Overview
11
11
years of professional experience
1
1
Certification
Work History
Benefit Specialist IV
Conduent
04.2022 - 10.2024
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
- Resolve complex client specific inquiries and escalations through email, web correspondence, and meetings.
- Reconciled client accounts weekly utilizing Excel.
- Worked closely with HR teams on projects related to mergers, acquisitions, or other organizational changes affecting employee benefits.
- Coordinated with insurance carriers to resolve coverage issues.
- Facilitated open enrollment process for all eligible employees annually.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Human Resources Generalist/Payroll Assistant
InfoTech IT Solutions
09.2014 - 10.2021
- Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
- Facilitated criminal background check process for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Audited timesheets and payroll records for accuracy.
- Coordinated resolution of payroll discrepancies.
Personal Banker
Austin Capital Bank
02.2014 - 12.2014
- Maintained up-to-date knowledge of bank policies, procedures, and regulations to always ensure compliance.
- Conducted transactions such as deposits, withdrawals, transfers, and loan payments for clients.
- Called customers and prospects to promote bank, products and services.
- Read, write and analyzed instructions, financial reports and legal documents.
- Collaborated with branch team members to achieve individual and collective performance targets.
Education
Bachelor of Science - Business Management
South College
12.2026
Associates of Applied Science - Business Management and Accounting
Southwest University
08.2019
Skills
- HIPAA Compliance
- Human resources administration
- Benefits Administration
- Microsoft Office and DocuSign
- Payroll Administration
- Business Administration
- MS Excel
- Banking Policies and Procedures
- Account Management
- Client Retention
- FMLA comprehension
Certification
- Adobe Certified associate in visual communication - Adobe Photoshop
- Intuit QuickBooks Certified User
Languages
Spanish
Native or Bilingual
Timeline
Benefit Specialist IV
Conduent
04.2022 - 10.2024
Human Resources Generalist/Payroll Assistant
InfoTech IT Solutions
09.2014 - 10.2021
Personal Banker
Austin Capital Bank
02.2014 - 12.2014
Bachelor of Science - Business Management
South College
Associates of Applied Science - Business Management and Accounting
Southwest University
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