Elizabeth Hurley
Brooklin,CA
Summary
Director of Operations and Senior Paralegal with extensive experience in estate planning and family law support within high-volume law firm environments. Skilled in managing multi-department operations, supervising staff, and optimizing legal workflows while maintaining hands-on involvement in drafting and reviewing complex legal documents, including trusts, wills, MSAs, and divorce pleadings. Experienced in client-facing legal services from intake through final execution, with strong proficiency in Clio, PracticePanther, Google Workspace, Slack, and Asana. Known for improving efficiency, ensuring compliance, and delivering high-quality client service across fast-paced legal teams.
Overview
6
6
years of professional experience
Work History
Director of Operations
Elliott Feldman Law Group
Remote
01.2024 - 06.2026
- Oversaw daily functions for estate planning law firm with two attorneys and nine support staff across various departments.
- Supported firm workflows, staffing, training, performance management, and operational processes to foster efficiency and client satisfaction.
- Facilitated client consultations, document review meetings, and final signing appointments.
- Assisted clients in reviewing estate plans, including trusts, wills, powers of attorney, advance healthcare directives, and real property transfer deeds.
- Prepared and managed estate planning documents while coordinating case progression from intake to execution.
- Acted as primary contact for clients, providing a seamless and professional experience throughout estate planning.
- Worked with firm leadership on operational enhancements and strategic initiatives for practice growth.
Director of Operations / Chief Operating Officer
Madden & Associates, LLP
Rocklin, CA
03.2020 - 12.2023
- Directed daily operations for an estate planning law firm with two attorneys and nine support staff across multiple departments.
- Managed firm workflows, staffing, training, performance management, and operational processes to ensure efficiency and exceptional client service.
- Conducted client consultations, document review meetings, and final signing appointments.
- Reviewed estate plans with clients, including trusts, wills, powers of attorney, advance healthcare directives, and real property transfer deeds.
- Drafted and managed estate planning documents and coordinated case progression from intake through execution.
- Served as a primary point of contact for clients, ensuring a seamless and professional experience throughout the estate planning process.
- Collaborated with firm leadership on operational improvements, strategic initiatives, and practice growth.
- Family Law Support: drafting marital settlement agreements (MSAs), divorce pleadings, judgment packets, disclosure documents
Education
High School Diploma -
Sheldon High School
Sacramento, CABachelor of Science - Business
Sacramento State
Sacramento, CASkills
- Estate Planning: trusts, wills, powers of attorney, healthcare directives, deed review, trust funding
- Legal Operations: law firm workflows, multi-department coordination, process improvement, compliance
- Client Services: consultations, document review meetings, signing appointments, client intake & follow-up
- Practice Management Systems: Clio, PracticePanther, case management software
- Productivity & Collaboration Tools: Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office, Slack, Asana
- Document Preparation & Review: drafting and reviewing estate planning documents and legal correspondence
- Leadership & Administration: staff supervision, training, scheduling, workflow management
Timeline
Director of Operations
Elliott Feldman Law Group
01.2024 - 06.2026
Director of Operations / Chief Operating Officer
Madden & Associates, LLP
03.2020 - 12.2023
High School Diploma -
Sheldon High School
Bachelor of Science - Business
Sacramento State