Elizabeth Rodriguez-Hurtado
Staten Island,NY
Summary
Proven security and law enforcement professional with a track record of enhancing public safety and fostering community trust during tenure at New York City Police Department. Excels in critical thinking and exceptional communication, adept at problem resolution and maintaining high standards of service. Demonstrates strong empathy and physical fitness, significantly improving response times and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As a hardworking customer-oriented person with over 25 plus years of experience in Customer Service.
Overview
31
31
years of professional experience
Work History
Security Officer
MSA
07.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Interacted assertively but non-confrontationally with personnel and general public.
- Managed approximately 10 to 20 incoming calls , emails and faxes per day from customers complaints.
Peace Officer
Seagate Association
06.2015 - 03.2022
- Developed strong relationships with local businesses to establish partnerships for crime prevention initiatives.
- Facilitated traffic control measures during special events for smooth operations and public safety.
- Increased efficiency in response times by implementing improved dispatch communication protocols.
- Assisted in the training of new recruits, sharing knowledge and expertise on law enforcement procedures.
- Managed approximately 20 incoming calls from customers and employees calls, payroll, emails.
Direct Support Professional
The Independent Living Association (ILA)
09.2014 - 06.2015
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Communicate 2 times a day with supervisors regarding clients.
Police Officer/Police Detective
New York City Police Department
08.1993 - 08.2014
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members.
- Answered over 1000 of emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Conducted preliminary investigations at scenes of major crimes.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Supervised multiple crowds at busy events to prevent injuries and property destruction.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
- Testified in court proceedings as an expert witness, providing accurate and detailed accounts of investigations conducted.
Education
No Degree - IT Information Technology
06.2024
Certificate in COMPTIA A+
Some College (No Degree) - Computer And Information Sciences
Certificate in Computer Science
- Continuing education in [Subject]
High School Diploma -
06.1980
Skills
- General security
- Strong empathy
- Exceptional communication
- Customer Relations
- Superior customer service
- Physical Fitness
- Detail Oriented
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
Spanish
I speak and write Spanish fluently.
Languages
Spanish
Native or Bilingual
Swimming, Horse back riding, skating, music.
I love to swim and skate its a great workout. I love Horses and I feel peaceful when I am around them. Music is good for my soul.
Timeline
Security Officer - MSA
07.2022 - Current
Peace Officer - Seagate Association
06.2015 - 03.2022
Direct Support Professional - The Independent Living Association (ILA)
09.2014 - 06.2015
Police Officer/Police Detective - New York City Police Department
08.1993 - 08.2014
Per Scholas - No Degree, IT Information Technology
University of New Hampshire - Some College (No Degree), Computer And Information Sciences
Sarah J. Hale High School - High School Diploma,
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