Elizabeth Ibe
Lowell,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Offering hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting client goals while encouraging responsibility and independence. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Direct Support Professional
Northeast Residential Services
Tewskbury , MA
2022.01 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Maintained clean, safe and well-organized patient environment.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Residential Counselor
Justice Resource Institute
Lowell , MA
2021.10 - Current
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
- Solved grievances and complaints by collaborating with residents
- Enforced policies and safety standards through building and room rounds.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Counseled residents in group sessions to assist in overcoming dependencies and adjustments to life.
Lead Residential Counselor
Community Teamwork Inc.
Lowell , MA
2019.04 - 2021.09
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Utilized Microsoft and Excel to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Counseled over 40 residents in group sessions to assist in overcoming dependencies and adjustments to life.
Customer Care Representative
ICP Group
Andover , MA
2018.03 - 2018.11
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Bachelor of Science - Health Sciences
University of Massachusetts Lowell
Lowell, MA05.2022
Associate of Arts -
Middlesex Community College - Bedford
Bedford, MA2019
Skills
- Active listening
- Leadership
- Outstanding social skills
- Communication
- Monitoring outcomes
- Identifying problems
- Customer-service oriented
- Compassionate
- Crisis Intervention
- Intervention planning
- Personal Hygiene Assistance
- Incapacitation care
- Relationship Building
Accomplishments
- Used Microsoft Excel to develop client reports.
- Documented and resolved issues related to substance abuse which led to successful stabilization of clients through the use of recovery services.
- Volunteered as student guidance counselor to help resolve student personal and educational issues.
Certification
- MAP certified
- Adult and Pediatric First Aid/CPR/AED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Direct Support Professional
Northeast Residential Services
2022.01 - Current
Residential Counselor
Justice Resource Institute
2021.10 - Current
Lead Residential Counselor
Community Teamwork Inc.
2019.04 - 2021.09
Customer Care Representative
ICP Group
2018.03 - 2018.11
Bachelor of Science - Health Sciences
University of Massachusetts Lowell
Associate of Arts -
Middlesex Community College - Bedford
- MAP certified
- Adult and Pediatric First Aid/CPR/AED
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