Elizabeth Ibe
Lowell,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Offering hands-on experience implementing recovery methods, assisting with mental and behavioral challenges and supporting client goals while encouraging responsibility and independence. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Direct Support Professional
Northeast Residential Services
Tewskbury, MA
01.2022 - Current
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Maintained clean, safe and well-organized patient environment.
- Transported clients to and from medical appointments with safety and efficiency.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Residential Counselor
Justice Resource Institute
Lowell, MA
10.2021 - Current
- Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
- Solved grievances and complaints by collaborating with residents
- Enforced policies and safety standards through building and room rounds.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Counseled residents in group sessions to assist in overcoming dependencies and adjustments to life.
Lead Residential Counselor
Community Teamwork Inc.
Lowell, MA
04.2019 - 09.2021
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Utilized Microsoft and Excel to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
- Counseled over 40 residents in group sessions to assist in overcoming dependencies and adjustments to life.
Customer Care Representative
ICP Group
Andover, MA
03.2018 - 11.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Bachelor of Science - Health Sciences
University of Massachusetts Lowell
Lowell, MA05.2022
Associate of Arts -
Middlesex Community College - Bedford
Bedford, MA2019
Skills
- Active listening
- Leadership
- Outstanding social skills
- Communication
- Monitoring outcomes
- Identifying problems
- Customer-service oriented
- Compassionate
- Crisis Intervention
- Intervention planning
- Personal Hygiene Assistance
- Incapacitation care
- Relationship Building
Accomplishments
- Used Microsoft Excel to develop client reports.
- Documented and resolved issues related to substance abuse which led to successful stabilization of clients through the use of recovery services.
- Volunteered as student guidance counselor to help resolve student personal and educational issues.
Certification
- MAP certified
- Adult and Pediatric First Aid/CPR/AED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Direct Support Professional
Northeast Residential Services
01.2022 - Current
Residential Counselor
Justice Resource Institute
10.2021 - Current
Lead Residential Counselor
Community Teamwork Inc.
04.2019 - 09.2021
Customer Care Representative
ICP Group
03.2018 - 11.2018
Bachelor of Science - Health Sciences
University of Massachusetts Lowell
Associate of Arts -
Middlesex Community College - Bedford
- MAP certified
- Adult and Pediatric First Aid/CPR/AED
Similar Profiles
FLEURY NTWARIFLEURY NTWARI
DSP at Northeast Residential Services LLCsDSP at Northeast Residential Services LLCs
MELISSA FELIXMELISSA FELIX
Developmental Service Worker at HOGAN REGIONAL CENTER/NORTHEAST RESIDENTIAL SERVICESDevelopmental Service Worker at HOGAN REGIONAL CENTER/NORTHEAST RESIDENTIAL SERVICES
OLUWATOYIN IGBAYILOYEOLUWATOYIN IGBAYILOYE
Residential Counselor at Northeast Residential NetworkingResidential Counselor at Northeast Residential Networking