Elizabeth Ihm
Buford,GA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
26
26
years of professional experience
Work History
Office Manager
SJB Group Investments
05.2019 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Established team priorities, maintained schedules and monitored performance.
New Hire Trainer
Associated Bank Call Center
07.2002 - 01.2005
- Trained new hires to perform cross-training exercises with experienced workers.
- Delivered new employee onboarding and training sessions via [Software].
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Created in-depth training manual for all employees.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Developed departmental systems and procedures to better align workflow processes.
Assistant Branch Manager
Bank One
08.1997 - 06.2002
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Generated financial and operational reports to assist management with business strategy.
- Reviewed credit applications for risk factors and credit worthiness.
- Analyzed, reduced and controlled expenses by improving resource allocation.
Education
Bachelor of Science - Sociology
University of Wisconsin - Stevens Point
Stevens Point, WI05.1998
Skills
- Employee Supervision
- Bookkeeping
- Office Management
- Team Supervision
- Compliance Monitoring
- Administrative Support
- Workforce Management
- Customer Service
- Operations Management
- Scheduling and Calendar Management
- Office Administration
- Human Resources
Timeline
Office Manager
SJB Group Investments
05.2019 - Current
New Hire Trainer
Associated Bank Call Center
07.2002 - 01.2005
Assistant Branch Manager
Bank One
08.1997 - 06.2002
Bachelor of Science - Sociology
University of Wisconsin - Stevens Point
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