Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Elizabeth Imes

Aurora,Colorado

Summary

Experienced Licensed Health Facility Administrator adept at successfully managing regional healthcare programs. Skilled in designing and implementing strategic initiatives that drive organizational success. Recognized for strong collaboration skills and adaptability, ensuring seamless team dynamics and goal achievement. Proficient in project management and strategic planning, with a focus on delivering consistent quality outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Program Director

Kinship Health
09.2024 - Current
  • Directed operations for multiple healthcare centers, ensuring regulatory compliance, financial stability, and exceptional service delivery.
  • Spearheaded strategic initiatives, including the launch of two innovative site programs to enhance care access in underserved communities.
  • Orchestrated partnerships with 47 healthcare providers, improving service coordination and expanding community access.
  • Developed and implemented comprehensive policies and procedures in alignment with regulatory standards.
  • Cultivated and maintained relationships with key stakeholders to drive organizational goals and collaboration.

Director of Operations

Innovage PACE
09.2022 - 09.2024
  • Provided strategic leadership and operational oversight for a large-scale PACE program, ensuring high-quality, cost-effective, and holistic healthcare services.
  • Spearheaded the planning, development, and implementation of a full-scale geriatric health center.
  • Collaborated with the CFO to manage budgeting, financial reporting, and contract integrity with PACE vendors and providers.
  • Fostered positive community relationships to enhance collaboration with care partners and improve participant outcomes.
  • Successfully led initiatives to release CMS sanctions, restoring program compliance and operational efficiency.
  • Reduced agency staffing utilization by 67% through strategic workforce planning and optimization.
  • Increased employee engagement scores by 27% and participant engagement scores by 42%.
  • Directed a multidisciplinary team of over 250 healthcare providers, including primary care, wound care, in-home services, and rehabilitation specialists.

Executive Director

Castle Healthcare
07.2021 - 09.2022
  • Directed a team of 85 employees, providing guidance on strategic decisions and fostering a collaborative work environment.
  • Designed and launched programs to enhance employee recognition, onboarding, and engagement.
  • Championed a culture of compliance by streamlining operational efficiencies and ensuring adherence to federal and state regulations.
  • Led the execution of risk-based audits (QAPI) and developed performance improvement plans to enhance facility operations.
  • Met and exceeded financial goals per patient day (PPD), including achieving over $1 million in monthly revenue.
  • Effectively managed operations across two sites simultaneously, ensuring consistent performance and compliance.
  • Investigated reports of non-compliance and implemented corrective actions to maintain operational integrity.
  • Established and interpreted core HR processes, including performance management, staffing strategies, and salary planning.

Executive Director

Golden Living
09.2019 - 07.2021
  • Managed all aspects of facility operations, ensuring staffing, compliance, and census goals were met, even in a crisis environment.
  • Consistently met and exceeded financial goals, including achieving over $1 million in monthly revenue and surpassing PPD and census targets.
  • Guided the community through federal and complaint surveys, including post-COVID evaluations, with no citations received.
  • Promoted a culture of compliance by overseeing operational efficiencies, policies, procedures, and adherence to federal and state regulations.
  • Directed the execution of risk-based audits (QAPI) and provided actionable insights for performance improvement plans.
  • Investigated reports of non-compliance, implemented corrective actions, and ensured operational integrity.
  • Oversaw significant building renovations and the successful opening of a dialysis unit.

Executive Director

American Senior Communities
06.2015 - 09.2019
  • Managed multiple retirement communities in crisis, stabilizing operations, staffing, compliance, and census.
  • Guided communities through annual surveys with significant improvements over prior years.
  • Oversaw extensive building renovations and implemented an on-site Nurse Aid training program.
  • Collaborated with Franciscan ACO and IU Health ACO, becoming a preferred provider for Eskenazi Health and Community Health Network.
  • Exceeded budget and census expectations, significantly improving profitability.

Education

Bachelor of Science - Criminal Justice And Social Work

Ball State University
Muncie, Indiana
05.2013

Skills

    Budget Development

    Clinical Research

    Complexity Management

    Healthcare Consulting

    Innovative

    KPI Adherence

    Partnership Integration

    Policy Development

    Program Management

    Regulatory Compliance

    Removal of CMS Sanctions

    Strategic Planning

    Vendor Management

    Workflow Regulation

Certification

  • National Health Administrator License, 12/01/17
  • Certified AIT Preceptor, 01/01/19
  • Certified BLS CPR, 09/01/2024

Awards

  • Culture of Excellence, 2022
  • National Healthcare Quality Award, Gold, 2017
  • National Healthcare Quality Award, Bronze, 2019

Timeline

Regional Program Director

Kinship Health
09.2024 - Current

Director of Operations

Innovage PACE
09.2022 - 09.2024

Executive Director

Castle Healthcare
07.2021 - 09.2022

Executive Director

Golden Living
09.2019 - 07.2021

Executive Director

American Senior Communities
06.2015 - 09.2019

Bachelor of Science - Criminal Justice And Social Work

Ball State University

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