Elizabeth Inyang
Sacramento,CA
Summary
Committed to customer satisfaction and providing exceptional service and support. Possess strong proficiency in utilizing customer service best practices. Adept at exploring solutions to effectively address customer needs. Eager to contribute to an accounting internship where attention to detail, data management, and problem-solving are essential. Ability to maintain accurate records, analyze data, and adapt to new tools aligns well with the demands of accounting tasks, ensuring precise financial reporting and fostering effective collaboration.
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
Covered California (TTEC)
10.2023 - Current
- Managed approximately 30 incoming calls, high-stressed situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Multi-purpose Clerk, Front End Associate
Foodmaxx
01.2023 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Contributed to increased sales through effective product promotion and upselling techniques.
- Assisted in inventory management tasks, ensuring accurate stock levels and timely replenishment of products.
- Streamlined order processing by organizing incoming shipments for easier searchability.
- Facilitated cash, check, and credit transactions on the cash register with 100% accuracy.
Seasonal Sales Associate
Bath and Body Works
10.2022 - 11.2022
- Ensured exceptional and consistent customer experience, leading to a high customer retention rate.
- Assisted with visual presentation and marketing placement, contributing to the store's engaging environment.
- Captured customer information for continued engagement, building a loyal customer base.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Administrative Assistant
Ibom Integrated Farms Ltd
02.2019 - 05.2022
- · Provided administrative support, managing time-sensitive materials, and ensuring efficient office operations.
- · Trained and led the work of others, demonstrating leadership and team management skills.
- · Delivered tasks accurately and timely, often requiring creativity and a wide degree of latitude.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Arts - Accounting
California State University, Sacramento
Sacramento, CA12.2025
Skills
- Attention to Detail
- Data Entry and Management
- Analytical Skills
- Organizational Skills
- Customer Service and Communication
- Time Management
- Financial Transactions Handling
- Problem-Solving
- Team Collaboration
- Accuracy in Record-Keeping
- Adaptability to New Tools
- Technical Proficiency
Accomplishments
Successfully sending myself to university against all odds showcases my resilience, self-reliance, and unwavering commitment to personal and professional growth.
Pitch
I’m a dedicated professional with a proven track record in customer service and administrative roles, where I’ve honed my attention to detail, problem-solving, and organizational skills. Having navigated significant challenges to fund my own university education, I bring resilience and commitment to every task. My ability to manage data, communicate effectively, and adapt to new tools positions me perfectly for an accounting internship, where I’m eager to apply my skills to ensure accurate financial reporting and support your team’s success.
Personal Information
Title: Administrative Assistant
Hobbies and Interests
In addition to singing and reading, I am passionate about financial analysis and staying updated on industry trends, which fuels my ambition to excel as an aspiring accountant.
Projects
Accounting Intern
Timeline
Remote Customer Service Representative
Covered California (TTEC)
10.2023 - Current
Multi-purpose Clerk, Front End Associate
Foodmaxx
01.2023 - 10.2023
Seasonal Sales Associate
Bath and Body Works
10.2022 - 11.2022
Administrative Assistant
Ibom Integrated Farms Ltd
02.2019 - 05.2022
Bachelor of Arts - Accounting
California State University, Sacramento
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