Elizabeth Irizarry
Philadelphia,PA
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
22
22
years of professional experience
Work History
Assistant Manager
K Fish Comestible
Philadelphia, PA
04.2017 - 08.2019
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Assisted Manager in interview process of prospective employees and provided feedback
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Trained team members in successful strategies to meet operational and sales targets
Head Cashier
Lee's Food Cart, Inc
Philadelphia, PA
09.1997 - 04.2017
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
- Developed standard operating procedures
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Received and processed customer payments
- Educated employees on all job tasks, including register use, merchandising and customer service
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Displayed new stock and rotated existing products
- Assisted customers by answering questions and fulfilling requests
- Developed and implemented promotional strategies targeting overstocked, high-profit or nearly expired merchandise to move items and boost revenue
Education
High school diploma - Business/Accounting
John W. Hallahan
06.1993
Skills
- Operations management
- Business planning
- Staff supervision
- Employee performance evaluations
Timeline
Assistant Manager
K Fish Comestible
04.2017 - 08.2019
Head Cashier
Lee's Food Cart, Inc
09.1997 - 04.2017
High school diploma - Business/Accounting
John W. Hallahan
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