ELIZABETH ISAZA RESTREPO
Au Pair
3
Languages
10
years of professional experience
Bilingual administrative and customer service professional with over 7 years of experience supporting clients, managing administrative processes, and delivering exceptional customer service in multicultural environments. Experienced in communication, problem-solving, scheduling, and adapting to fast-paced workplaces. Fluent in Spanish and Portuguese, with strong English communication skills developed through international experience in the United States.
Work History
Cultural exchange program
2 Years- Adapted quickly to a multicultural environment in the United States.
- Improved English communication through daily immersion.
- Managed high-pressure schedules and changing priorities.
- Strengthened cross-cultural communication and relationship-building skills.
- Demonstrated resilience, flexibility, and effective problem-solving.
- Provided childcare support while ensuring responsibility, organization, and reliability.
Billing Analyst
1 Year 11 Months- Processed daily billing using SAP.
- Prepared invoices and payment documentation.
- Maintained accurate client records.
- Coordinated internal communications.
- Ensured accuracy and attention to detail.
Portuguese Language Instructor
4 Months- Delivered an intensive Portuguese course to Colombian Air Force personnel preparing for the CELPE-Bras proficiency exam.
- Designed lesson plans focused on language proficiency and exam readiness.
- Monitored student progress and provided individualized feedback.
- Strengthened communication, presentation, and cross-cultural training skills.
Customer Service Representative
2 Years 8 Months- Resolved customer inquiries and account issues.
- Investigated fraud and security cases.
- Prepared official reports and documentation.
- Delivered professional customer support while meeting service standards.
Commercial Assistant
1 Year 4 Months- Assisted visitors and provided customer support.
- Maintained and updated customer databases.
- Coordinated membership records and administrative documentation.
Education
Bachelor’s Degree - Social Work
(in progress)
Technical Degree - International Business
High School Diploma
Skills
Customer Service
Administrative Support
Calendar Management
Problem Solving
Cross-Cultural Communication
Time Management
Organization
Microsoft Office
Google Workspace
SAP
Data Entry
Attention to Detail
Multitasking
Professional Communication
Friendly
positive attitude
LANGUAGES
Spanish Native
English Intermediate B2
Portuguese Fluent
Timeline
Cultural exchange program
Au Pair
09.2023 - 09.2025Read More
Billing Analyst
Lafarge Holcim ABS
10.2021 - 09.2023Read More
Portuguese Language Instructor
Berlitz Colombia
06.2021 - 10.2021Read More
Customer Service Representative
Bancolombia Group
10.2018 - 06.2021Read More
Commercial Assistant
Museo de Antioquia
10.2015 - 02.2017Read More
I.E. Federico Ozanam
High School Diploma
Read More
Politécnico Andino Iberoamericano
Technical Degree from International Business
Read More
Corporación Universitaria Minuto de Dios
Bachelor’s Degree from Social Work
Read More