Summary
Overview
Work History
Education
Skills
Passionate about cars
Languages
Timeline
Generic

Elizabeth Iskhakova

Summary

Proven leader in enhancing guest experiences, I excelled at Cava by boosting return rates and sales through exceptional service and effective team member development. Skilled in guest complaint resolution, I consistently maintained high standards of cleanliness and efficiency, driving positive outcomes and customer loyalty. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 2 years of guest service experience in hospitality industry.

Overview

3
3
years of professional experience

Work History

Guest Experience Manager

Cava Grill
07.2022 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Strengthened teamwork among staff members by effectively communicating responsibilities during busy shifts.
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
  • Improved restaurant efficiency by maintaining clean and organized workstations throughout shifts.
  • Delivered outstanding results under pressure during peak service hours while maintaining a calm demeanor.
  • Responsible for scheduling shifts
  • Contributed to increased sales by upselling menu items
  • Boosted guest return rate by cultivating lasting relationships through friendly, professional interactions.
  • Consistently maintained cleanliness of dining area, ensuring compliance with health department regulations.

Customer Service Lead

TJ Maxx
11.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

High School Diploma -

Centennial High School
Roswell, GA
05.2024

Skills

  • Exceptional communication
  • Language Fluency
  • Guest Services
  • Guest communication
  • Client Relationship Management
  • Guest complaint resolution
  • Complaint Handling
  • Team member development
  • Fast Thinking
  • Sales and Upselling
  • Computer Skills (Word, Excel, Powerpoint, Teams, etc)
  • Writing

Passionate about cars

I do car photography, and attend car show events and am learning along the way.

Languages

English
Native or Bilingual
Russian
Native or Bilingual

Timeline

Guest Experience Manager

Cava Grill
07.2022 - Current

Customer Service Lead

TJ Maxx
11.2021 - 07.2022

High School Diploma -

Centennial High School

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Elizabeth Iskhakova