Elizabeth Jack
North Babylon,NY
Summary
Seasoned professional in many areas of expertise always with an eagerness to learn more and a drive to be successful in anything I do. Starting with many years of sales, customer service and mentoring that developed into a floor management position using highly proficient skills to maintain and surpass forecasted goals. Then continuing on back to working with children in a Patient Behavior Technician role with years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Autism Consulting Services/Helping Hands Family
2020.03 - Current
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids,ACC Device, social stories, and roleplaying activities.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Provided parent training on ABA techniques to support consistency in care across home, school, and community settings.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Contributed to ongoing professional development through attendance at workshops, conferences, webinars related to behavioral healthcare practices.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Ensured adherence to ethical guidelines set forth by the Behavior Analyst Certification Board at all times during practice.
- Used Central reach and Enter claims to document patient information, progress notes, and treatment plans.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Billing Specialist
Pediatric Rehabilitation & Wellness
2018.10 - Current
- Work alongside the Clinic Director of an office of 10 Therapist to ensure the continuation and enhancement of services.
- Process billing claims, request authorizations, and check insurance eligibility.
- Deliver all claims within the Insurance company's rules of "Timely Filing".
- Exemplary data input on all initial claims with minimal denials or re-submissions. Followed by any secondary billing/invoices created for maximum reimbursement.
- Experience with a variety of specialty claims including, PT/ OT/ & Speech Pathology with knowledge of Eval, Re-Eval and ICD-10 Procedure & Diagnosis codes.
- Highly Proficient on Google Documents/Excel Spreadsheets, Scheduling and Administrative duties.
- Analyze physician documentation and clinical information on patient diagnoses and procedures to the highest specificity for accuracy of claims which following HIPAA privacy policies.
- Software: Fusion, GAMMIS, Change healthcare, Availity, and Insurance provider portals.
Sales Floor Manager
Bloomingdales Dept. Store
2007.10 - 2015.08
- Increased sales revenue by implementing effective floor management strategies and motivating team members.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Managed inventory effectively, ensuring optimal stock levels and timely merchandise availability.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Enhanced store appearance by creating visually appealing displays that attracted customers and increased foot traffic.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Implemented loss prevention policies to minimize shrinkage and protect company assets.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Facilitated ongoing training programs to enhance staff knowledge of products, promotions, and selling techniques.
- Partnered with cross-functional departments such as merchandising and logistics ensuring seamless operations and increased sales efficiency.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with product selection through carefully curated questions.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Overcame objections and closed sales while following company policies and legal requirements.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Kellenberg Memorial Highschool
Uniondale, NYAssociate of Applied Science -
Nassau Community College
Garden City, NYBachelor of Arts - Business Administration And Management
New York Institute of Technology
Old Westbury, NY05.2008
Skills
- Sales Mentor & Training Specialist
- Customer services training Specialist
- Behavior Modification Techniques
- Transition Planning
- Token Economy Systems
- Activity Schedules
- Visual Supports Implementation
- Self-Management Strategies
- Collaboration with Professionals
- Task Analysis
- Natural Environment Training
- Direct Instruction
- Error Correction Techniques
- Peer-Mediated Instruction
- Verbal Behavior Training
- Applied Behavior Analysis
- Social Skills Development
- Prompting Strategies
- Reinforcement Procedures
- Discrete Trial Training
- Pre-Vocational Skills
- Parent and Caregiver Training
- Behavior Intervention Plans
- Intervention Management
- Data Collection
- Appointment Setting
- Behavioral Management
- Active Listening
- Behavior Observation
- Nonviolent Crisis Intervention (NVCI)
- HIPAA Requirements
- Decision-Making
- Care Coordination
Accomplishments
4 years Excellence of Character
Continuing education transfer scholarship.
Certification
Non-violent Crisis Intervention Certification with Advanced Physical skills.
Affiliations
- Fosters Animals
- Assisting soup kitchens
Timeline
Registered Behavior Technician
Autism Consulting Services/Helping Hands Family
2020.03 - Current
Billing Specialist
Pediatric Rehabilitation & Wellness
2018.10 - Current
Sales Floor Manager
Bloomingdales Dept. Store
2007.10 - 2015.08
High School Diploma -
Kellenberg Memorial Highschool
Associate of Applied Science -
Nassau Community College
Bachelor of Arts - Business Administration And Management
New York Institute of Technology
Non-violent Crisis Intervention Certification with Advanced Physical skills.
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