Elizabeth Jackson
Fremont,California
Summary
Facilities professional with over 15 years experience working in academia and tech environments. Excellent reputation for resolving problems, improving customer satisfaction, team-building, and driving overall operational improvements.
Overview
19
19
years of professional experience
Work History
Facilities Manager
Airbus , U.S
Sunnyvale, CA
10.2019 - Current
- Manage all day to day office operations and delegate tasks to team members.
- Provide a world-class concierge level of customer service to clients.
- Identify and partner with leadership to solve for unique challenges.
- Manage office vendor operations and relationships including janitorial, food/beverage service, landscaping, and MEP services.
- Manage security system, including cameras, door readers and badges.
- Manage Asana ticket workflow, respond and resolve tickets with quick turnaround.
- Conduct monthly safety audit of fire extinguishers, ladders, exit signs, AED unit, and first-aid cabinets.
- Perform or delegate the necessary task(s) to satisfy general office inquiries and maintenance requests.
- Onboarding efforts include partnering with IT, HRBP in the onboarding process. Including, desk assignment, office safety tour, issue badge, and swag.
- Maintain consistent and clear communication with team leader members in regards to any facilities or security related concerns.
- Manage 1 direct report, facilities coordinator/tech and provide coaching, guidance, feedback and structure to support professional growth and development.
- Manage all facility construction projects, maintenance improvements, and repairs.
- Partner with property management, communicate regularly on property issues, and projects.
- Oversee exterior building activities, including parking, landscape, visitors, parking lot repairs and upgrades.
- CPR, First-Aid, AED and emergency response team member.
- Conduct inspections of facility grounds, external structure, systems, and equipment.
- Evaluate facility operations and personnel for OSHA safety and health regulations compliance.
Senior Facilities Coordinator
Global Blood Therapeutics Inc.
South San Francisco, CA
07.2019 - 10.2019
- Served as point of contact for internal and external customers seeking support and information.
- Monitored premises, screened visitors, created and issued badges to new hires, and visitors.
- Recycling, and commuter programs ambassador.
- Led safety training courses for employees, and developed emergency response team.
- Triaged 50-100 facilities tickets daily, and followed-up ensuring work was completed to required company standards.
- Managed vendors; janitorial, snack, ergonomic, safety cabinets, AED machines.
Assistant Facilities Manager
Cushman & Wakefield @ Google & Adobe HQ's
Mountain View, Ca
01.2018 - 06.2019
- Supported Facility Manager with day-to-day operations of facilities, including vendor management, general maintenance requests ensuring these were carried out in a manner consistent with company policies and ownership directives.
- Managed repair and maintenance work assignments performed by technicians, vendors and contractors. Reviewed work orders to ensure that assignments were completed accurately and on time meeting KPI requirements.
- Managed efficient teams of up to 12 employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality of work and increase productivity.
- Conducted facilities inspections and completed reports.
- Coordinated moves, adds and changes activities with the MAC team.
- Obtained and reviewed price quotes for the procurement of parts, services, and labor for projects.
- Assisted with monthly open PO list, actual to budget report, variance explanations, PO creation and invoice processing.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries and bonuses.
- Proactively inspected facility, systems, rooms, common areas, exterior, and reported any findings or issues to Facility Manager.
- Responded to building emergencies after-hours as needed.
- Emergency response team member.
Office Manager
Riverbed Technology
Sunnyvale, CA
10.2015 - 01.2018
- Managed office and facilities operations by initiating work requests; managed projects; monitored vendor services (trash, utilities, custodial, pest control, inspections, grounds, landscapes, alarms, systems & equipment, HVAC and plumbing), and issue maintenance notifications.
- Managed IDF and MDF rooms, maintaining UPS batteries, and HVAC PM services.
- Supervised, trained, disciplined, praised, work of direct reports.
- ERT team member, assisted in emergency situations (equipment failures, fire, evacuation, life safety).
- Processed invoices, purchase orders, expense reports using Concur, and Oracle financials.
- Project management; managed and executed projects, organization, scheduling, working within budget, implementation, and tie-in with leadership.
- Lead social and charity events; coordinated large office parties, lunch meetings and EBC meetings.
Maintenance Planner and Scheduler
Stanford University Land Buildings And Real Estate
Palo Alto, CA
10.2013 - 10.2015
- Planned, organized and scheduled workflow to meet long and short-term projects for campus buildings.
- Compiled daily, weekly and multi-week schedules for facilities operations and maintenance work.
- Created, and tracked work-orders to completion.
- Responded to over 100 customer requests daily via ticketing system.
- Followed detailed maintenance and operational schedules to ensure project completion and vehicle functionality
- Managed and tracked over 200 campus building keys.
Building and Lab Manager
Stanford University
Palo Alto, CA
02.2003 - 10.2013
- Managed and scheduled vendors and techs who completed building maintenance and upgrades.
- Planned and scheduled general maintenance, major repairs, and remodeling projects.
- Performed regular inspections of facility, laboratories and grounds, ensuring safety practices were met at all times.
- Participated in regular safety and lab inspections with university EH&S and the city of Palo Alto.
- Updated chemical inventory and life safety boxes using Chemtracker.
- Tracked and managed PM service to lab and building equipment.
- Managed 60 -20 and -30 freezers ensuring preventive maintenance work was completed, and issued requests for repairs.
Education
Certificate - Facilities Management Professional
IFMA
Virtual12.2023
Associate of Arts - Liberal Arts
De Anza College
Cupertino, CA07.2021
Skills
- Vendor management
- Fire life safety & EHS inspections
- OSHA Compliance
- Facilities Inspections
- Planning and scheduling
- Ticketing Systems
Timeline
Facilities Manager
Airbus , U.S
10.2019 - Current
Senior Facilities Coordinator
Global Blood Therapeutics Inc.
07.2019 - 10.2019
Assistant Facilities Manager
Cushman & Wakefield @ Google & Adobe HQ's
01.2018 - 06.2019
Office Manager
Riverbed Technology
10.2015 - 01.2018
Maintenance Planner and Scheduler
Stanford University Land Buildings And Real Estate
10.2013 - 10.2015
Building and Lab Manager
Stanford University
02.2003 - 10.2013
Certificate - Facilities Management Professional
IFMA
Associate of Arts - Liberal Arts
De Anza College
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