Elizabeth Jacobs
Dayton,Ohio
Summary
Professional interpreter with extensive experience in bridging communication gaps through sign language. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in American Sign Language (ASL), cultural mediation, and real-time translation. Reliable, communicative, and highly adaptable.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Case Management Deaf Services
Family Services & Community Services for the Deaf
04.2020 - Current
- Led interdisciplinary teams to optimize patient care and case management processes.
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Mentored staff on best practices in case management, improving service delivery standards.
- Analyzed data trends to adjust resource allocation for improved patient outcomes.
- Facilitated training programs to elevate team competencies in case management protocols.
- Streamlined communication channels between clinical and administrative staff for enhanced workflow.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Fostered professional networks and relationships with service and resource providers to promote continuity and quality of care for clients.
- Proactively addressed complex cases or escalated issues, working closely with stakeholders to devise effective resolution strategies.
- Collaborated with multidisciplinary teams to ensure accessibility in community programs.
- Led workshops to educate the public about deaf culture and sign language usage.
- Provided interpretation services for deaf and hard of hearing individuals.
- Bridged communication gaps between deaf individuals and their hearing peers through expert ASL interpretation during social events and recreational activities.
American Sign Language Interpreter
Community Services for the Deaf
12.2019 - Current
- Facilitated effective communication between deaf and hearing individuals in various settings.
- Translated spoken language into American Sign Language (ASL) accurately during live events.
- Collaborated with educators to enhance learning experiences for deaf students through ASL interpretation.
- Developed and implemented best practices for maintaining confidentiality and professionalism in interpreting sessions.
- Led workshops on ASL proficiency and cultural awareness for community organizations and professionals.
- Enhanced service delivery by adopting new technologies for remote interpreting services as needed.
- Educated clients on the role of an ASL interpreter, clarifying expectations for both hearing and deaf individuals involved in interpreted interactions.
- Evaluated interpreting practices regularly to identify areas for improvement and ensure compliance with industry standards.
- Exercised tact and diplomacy in dealing with sensitive, complex employee issues, and situations.
- Developed customized interpreting solutions for clients based on their unique needs and preferences, resulting in tailored services that met specific goals.
- Collaborated effectively with professionals from diverse backgrounds to ensure a comprehensive approach to communication access for deaf individuals.
Case Manager for Deaf and Hard of Hearing
Community Services for the Deaf
03.2012 - 04.2020
- Coordinated comprehensive care plans for diverse client needs.
- Monitored client progress and adjusted interventions accordingly.
- Facilitated communication among multidisciplinary teams to enhance service delivery.
- Developed and implemented strategies to improve client outcomes and satisfaction.
- Advocated for clients' access to necessary services and resources in the community.
- Evaluated program effectiveness through regular assessments and feedback loops.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Employment Specialist
Occupational Development Center
12.2010 - 10.2011
- Developed individualized employment plans to enhance job readiness and placement success.
- Conducted workshops on resume writing and interview techniques for diverse client groups.
- Collaborated with local businesses to identify job openings and create internship opportunities.
- Monitored client progress in employment-related programs, adjusting strategies as needed.
- Led team meetings to assess program effectiveness and implement process improvements.
- Mentored junior staff in client engagement techniques and best practices in job placement.
- Advocated for clients' needs with employers, fostering partnerships that promote inclusive hiring practices.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
Direct Support Professional
Resident Home Association
03.2006 - 05.2008
- Implemented individualized care plans to support clients with developmental disabilities.
- Facilitated daily living activities, enhancing clients' independence and quality of life.
- Collaborated with interdisciplinary teams to coordinate health and social services for clients.
- Trained and mentored new staff on best practices in direct support and client engagement.
- Advocated for clients' rights, fostering empowerment through informed decision-making processes.
- Developed recreational activities to promote social interaction and skill development among clients.
- Monitored client progress, ensuring adherence to treatment plans and reporting changes effectively.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Arts - Psychology, Biology
Capital University
Columbus, OH05.2001
Associate of Applied Science - American Sign Language and Interpreting
Sinclair Community College
Dayton06.2010
Master of Social Work - Social Work
Capella University
Minneapolis, MN12-2028
Skills
- Fluent in American Sign Language
- Adaptable for the task at hand
- Thorough in addressing problems and problem solving skills
- Strongly loyal to clients and committed to the work of the agency
- Strong communication skills for needs of clients
- Staff development
- Quality improvement
- Care coordination
- Documentation management
- Simultaneous interpreting
- Relationship building
- Self-assessment
Accomplishments
- Collaborated with a team of interpreters in the development of agency training and cultural awareness for working with Deaf clients and interpreters.
- Collaborated with a team of interpreters and case managers in the development of providing training and cultural awareness for reducing barriers and interacting with Deaf individuals.
Certification
- Introduction to Culturally Competent Quality of Care for LGBTQ Clients June 2019
- Mental Health Interpreter Institute: July 2018
- An Introduction to Cognitive Processing Therapy for PTSD: October 2017
- Attachment Disorders: Identified and Explored 2017
- Reactive Attachment Disorder Signs and Symptoms 2017
- Community Resource Mapping-Southwest Ohio: April 2017
- Working with the LGBT Population June 2016
- Understanding Schizophrenia: May 2016
- National Organization for Victim Assistance (NOVA) Certification: 2016
- Buried Beyond Belief: An Overview of Hoarding Behaviors: June 2013
- Examining Ethical Issues in Social Work Workshop: August 2012
- Professional Advancement through Training and Education in Human Services (PATHS) Certification of Initial Proficiency: January 19, 2005
- PATHS Certification of Advanced Proficiency: January 19, 2005
- Homemaker/Home Health Aid Certification: August 28, 2003
Languages
American Sign Language
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Case Management Deaf Services
Family Services & Community Services for the Deaf
04.2020 - Current
American Sign Language Interpreter
Community Services for the Deaf
12.2019 - Current
Case Manager for Deaf and Hard of Hearing
Community Services for the Deaf
03.2012 - 04.2020
Employment Specialist
Occupational Development Center
12.2010 - 10.2011
Direct Support Professional
Resident Home Association
03.2006 - 05.2008
Bachelor of Arts - Psychology, Biology
Capital University
Associate of Applied Science - American Sign Language and Interpreting
Sinclair Community College
Master of Social Work - Social Work
Capella University
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