Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Jane Brownlee

Budd Lake,NJ

Summary

Dynamic and results-driven Office Manager with extensive experience at two offices. Expert in conflict resolution and records management, I enhanced customer satisfaction scores and streamlined operations. Proven ability to maintain HIPAA compliance while optimizing scheduling and communication across teams, ensuring operational excellence in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Periodontal Office Manager

David Gotener, DDS
Chester, NJ
10.2006 - 11.2023
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing schedule assignments to drive operational excellence.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed office activities by maintaining communication between referring dentists, tracking records, and filing all documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Created and implemented secure filing systems for sensitive employee and client documents. Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • In charge of office correspondence with patients and referring dentists.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem solving skills.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs. Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Facilitated effective communication among patients, dental staff, and external vendors.
  • Managed front desk operations by greeting visitors and directing inquiries to appropriate personnel.
  • Answered phone calls and responded to emails, ensuring timely routing of mail and coordination of courier services.

Office Manager

Neuroscience Center of Northern New Jersey
Morristown, NJ
09.1982 - 02.2004
  • Managed staff of 5 physicians and 13 employees across 2 hospitals and 2 offices.
  • Ensured financial oversight through payroll management and personnel issue resolution.
  • Created and maintained CPT, ICD, and HCPCS codes for billing accuracy.
  • Coordinated office operations to optimize workflow and enhance communication.
  • Generated monthly accounts receivable reports and managed correspondence with insurance and legal entities.
  • Collected and distributed medical records and test results to physicians and patients.
  • Maintained HIPAA compliance while developing monthly schedules for 5 physicians.
  • Oversaw computer functions, including repairs, to ensure operational efficiency.

Education

Bachelor of Science - Elementary Education

Duquesne University at Pittsburgh
05.1973

Skills

  • Customer relations and service
  • Account reconciliation
  • Data entry and management
  • Financial reporting
  • Clear oral and written communication
  • Organizational skills
  • Scheduling and calendar coordination
  • HIPAA compliance
  • Conflict resolution
  • Problem solving
  • Records management

Timeline

Periodontal Office Manager

David Gotener, DDS
10.2006 - 11.2023

Office Manager

Neuroscience Center of Northern New Jersey
09.1982 - 02.2004

Bachelor of Science - Elementary Education

Duquesne University at Pittsburgh

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