Elizabeth Jangiti
Cincinnati
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Landmark Health
04.2019 - Current
- Manage the operational work streams and care coordinator team
- Mapping and logistical planning across three states using Excel and PowerBI
- SME for operational work flows and EMR system
- Support IDT as needed for urgent needs and address barriers impacting operations.
- Strategic planning, tracking and monitoring of KPIs
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
Program Manager
CORE, INC
06.2018 - 04.2019
- Responsible for the overall training and development of Direct Support Professionals. Training areas include: ISP and skill development delivery, fiscal management and reconciliation, and general policies and procedures.
- Assured that crises and emergencies are communicated to appropriate parties and handled appropriately.
- Oversaw the daily operations of the staff, and implemented the principles of effective performance management on an ongoing basis. Including scheduling and logistics.
- Responsible for preparation and oversight of compliance and licensure reviews within assigned sites.
- Demonstrated awareness of and adherence to all safety policies and procedures.
- Prepared and reviewed necessary documentation, including the writing of skill-development documents,HPCs, behavior support plans, client financial records, and other documentation as applicable.
- Reviewed client billing documentation before submission, for accuracy and compliance with service hours allotted.
- Identified when there is a need for further assessment regarding the consumer’s ability to provide informed consent.
- Assured that programming is delivered as planned and with a high level of quality.
- Served as on-call support for group homes.
- Ensured payroll and billing is completed accurately and timely
- Oversaw the Accounts Payable for group homes.
Qualified Intellectual Disabilities Professional
Grand Manner
08.2015 - 05.2018
- Developed and implemented individualized plans of care.
- Conducted assessments and evaluations to identify service needs, additionally, completed Expert Evaluations.
- Monitored and documented the progress of individuals.
- Advocated for individuals in various settings.
- Provided training and guidance to employees and families in the care of individuals.
- Ensured that all services are provided in a safe and secure environment
- Participated in interdisciplinary teams to coordinate services.
- Provided guidance and support to individuals and families regarding services and resources.
- Participate in professional development activities.
- Served as on-call support for group homes.
- Ensured payroll and billing is completed accurately and timely
- Oversaw the Accounts Payable for group homes.
Support Administrator
Cuyahoga Board of Developmental Disabilities
01.2013 - 01.2015
- Coordinated person-centered planning team. Utilized an assess/plan/review/revise process to help teams plan.
- Assisted individuals/teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual.
- Completed and/or coordinated thorough assessments to determine the need for services and supports.
- Revised assessments as needs change and annually.
- Developed person-centered plan, including the determination and direction of needed supports. Revised plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review,MUI prevention plans, or other issues.
- Identified funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective
- Established and approved budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs.
- Managed the fiscal processes related to service authorizations, including use of local and statewide projection tools.
- Managed processes related to prior authorization as necessary and respond to requests for revisions of authorizations.
- Worked with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers.
- Promoted community presence and participation.
- Provided referral and linkage to community resources
- Implemented an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services.
- Assisted with enrollment onto Medicaid waivers and complete all related paperwork accurately, including development and recommendation of plans for approval to DODD Medicaid Waivers.
- Established an individual’s eligibility for services of County Board of DD.
Program Specialist
Jewish Family Service Association
01.2011 - 01.2013
- Responsible for the overall training and development of Direct Support Professionals. Training areas include: ISP and skill development delivery, fiscal management and reconciliation, and general policies and procedures.
- Assured that crises and emergencies were communicated to appropriate parties and handled appropriately.
- Oversaw the daily operations of the staff, and implements the principles of effective performance management on an ongoing basis.
- Responsible for preparation and oversight of compliance and licensure reviews within assigned sites.
- Demonstrated awareness of and adherence to all safety policies and procedures.
- Prepared and reviews necessary documentation, including the writing of skill-development documents,HPCs, behavior support plans, client financial records, and other documentation as applicable.
- Reviewed client billing documentation before submission, for accuracy and compliance with service hours allotted.
- Identified when there is a need for further assessment regarding the consumer’s ability to provide informed consent.
- Assured that programming is delivered as planned and with a high level of quality.
Qualified Intellectual Disabilities Professional
R.M.S of Ohio
01.2007 - 01.2011
- Developed and implemented individualized plans of care.
- Conducted assessments and evaluations to identify service needs.
- Monitored and documented the progress of individuals.
- Advocated for individuals in various settings.
- Provided training and guidance to employees and families in the care of individuals.
- Ensured that all services are provided in a safe and secure environment.
- Participated in interdisciplinary teams to coordinate services.
- Provided guidance and support to individuals and families regarding services and resources.
- Participated in professional development activities.
- Served as on-call support for group homes.
- Ensured payroll and billing is completed accurately and timely
- Oversaw the Accounts Payable for group homes.
Program Manager
Community Supports, Inc
01.2003 - 01.2007
- Directed, managed and administered the coordination and service delivery components of programs that service individuals/consumers in a group home setting.
- Supervised the delivery of service and ensure individuals and consumers are receiving the highest quality care.
- Routinely observed service delivery on-site and monitor for demonstration of knowledge of individual/consumer health needs, behavior management techniques, and emergency procedures
- Served as a liaison between the community and agencies in the service delivery system, family/guardians and the agency.
- Ensured all homes under supervision are environmentally maintained, in strict compliance with all state/federal guidelines and licensure requirements and company policy at all times.
- Coordinated investigations of serious incidents and alleged abuse allegations, including appropriate reports to required agencies.
- Served as on-call support for group homes.
- Ensured payroll and billing is completed accurately and timely
- Oversaw the Accounts Payable for group homes.
Education
Masters Certificate - Instructional Design
Bowling Green State University-Main Campus
06.2021
Master's - Teaching English as a Second Language
Concordia University Chicago
Chicago, IL08.2020
Certificate - Geriatric Care Management
University of Florida
Gainesville, FL05.2011
B.S. - Gerontology
College of Mount St. Joseph
Cincinnati, OH05.2007
Skills
- Microsoft Office
- Management
- Training
- Meeting Facilitation
- Productivity Improvement
- Recruiting
- Change Management
- Quality Assurance
- Operations Management
- KPI reporting and tracking
- Strategic Planning
- Procedure optimization
- Operational Excellence
- Technology Integration
- Facility Management
- Budget Administration
- Workforce Planning
- Employee Coaching
- Transportation Management
- Hiring and Onboarding
- Data Analysis
Certification
- Diversity, Equity and Inclusion in the Workplace Certificate, 05/01/21, USP Corporate Training and Professional Education
- Modern Classroom Certified Trainer, 10/01/20, Logical Operations
Additional Information
• Certified Life Coach
• Life Long Learner
Timeline
Senior Operations Manager
Landmark Health
04.2019 - Current
Program Manager
CORE, INC
06.2018 - 04.2019
Qualified Intellectual Disabilities Professional
Grand Manner
08.2015 - 05.2018
Support Administrator
Cuyahoga Board of Developmental Disabilities
01.2013 - 01.2015
Program Specialist
Jewish Family Service Association
01.2011 - 01.2013
Qualified Intellectual Disabilities Professional
R.M.S of Ohio
01.2007 - 01.2011
Program Manager
Community Supports, Inc
01.2003 - 01.2007
Masters Certificate - Instructional Design
Bowling Green State University-Main Campus
Master's - Teaching English as a Second Language
Concordia University Chicago
Certificate - Geriatric Care Management
University of Florida
B.S. - Gerontology
College of Mount St. Joseph
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