Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Elizabeth Jansen

Carpentersville,IL

Summary

Versatile expert with demonstrated mastery of regulatory compliance and workflow enhancement. Strong analytical abilities and project management competencies. Prioritizes safety reporting for advancement. Driven by leadership and personnel growth, committed to refining processes and boosting productivity.

Overview

19
19
years of professional experience

Work History

Senior Specialist - IRROPS Strategy & Recovery

United Airlines
Arlington Heights, IL
07.2023 - Current
  • Assists in orchestrating the efforts of pilot crew schedulers during the days leading up to irregular operations such as adverse weather conditions or system disruptions. This involves engaging in the selection of the scheduler team and determining their specific roles, providing the team with comprehensive briefings on the current situation, objectives, and operational plans, as well as developing reports for the Irregular Operations (IRROPs) Manager to integrate into communications with the team.
  • Monitors key tools and metrics (Volare, uCrew, phone/chat systems) for high risk flights and peak operational impact periods and redistributes staffing during irregular events and the recovery period. Operates recovery tools (i.e. Crew Solver, etc) and makes operational recommendations.
  • Streamlines and enhances internal department procedures through facilitation of process improvement sessions centered on Irregular Operations (IRROPs). Fine-tunes the parameters of department-specific IRROP tools and provides training on IRROP protocols to schedulers as part of both ongoing professional development and orientation programs for new hires.

Logistics Assistant - Mission Support Team

Illinois Medical Emergency Response Team
Urbana, IL
11.2020 - 07.2023
  • Tally and track 59 supply inventory lists.
  • Load medical ventilator supplies for supply 784 packages and prepare for shipment and use.
  • Reformatted and converted paper form to electronic patient chart for Pediatric Care Medical Specialist Team.
  • Uploaded the new patient chart to Microsoft Teams for more efficient Emergency Deployment Event use.
  • Designed and developed User Guide for Microsoft Teams training exercise.
  • Ad-Hoc administrative work.

Senior Crew Scheduler - Pilot

United Airlines
Arlington Heights, IL
10.2005 - 07.2023
  • Oversees daily operations to enhance punctuality and efficiency, focusing on improving on-time departures through more strategic scheduling.
  • Addresses the operational consequences of schedule modifications for pilots, which may include issues such as misconnections, cancellations, updated certifications, and compliance with FAA regulations and contractual obligations.
  • Collaborates with Operations Managers to promptly resolve any flight delays or equipment issues.
  • Coordinates crew scheduling in accordance with the United Pilot Agreement, Federal Aviation Regulations, and departmental guidelines.
  • Serves as a communication conduit between Station Operations, System Operations Control, and In-Flight Crew Scheduling.
  • Acts as a point of contact for flight crews to address concerns and respond to inquiries.
  • Employs system tools to support crew reassignments and ensure operational compliance, while monitoring timely connections.
  • Provides on-the-job training for newly hired Senior Schedulers.
  • Assumes the role of Unimatic Prime Authorizer to aid in the creation, updating, and management of departmental coworker access.

Senior Analyst - Pilot Crew Scheduling Training

United Airlines
Chicago, IL
04.2018 - 11.2020
  • Developed and implemented comprehensive, instructor-led training programs for the entire Pilot Crew Scheduling department.
  • Adapted the training content in April 2020 to an eLearning format with weekly knowledge assessments to accommodate the shift to remote work.
  • Created and disseminated Quick Reference Guides to keep staff updated on procedural and policy changes, and initiated the development of Basic Reference Guides for System Users.
  • Worked closely with Human Resources to refine the New Hire onboarding process, ensuring it aligns with departmental policies and procedures.
  • Authored and distributed 15 ad hoc bulletins regarding policy or procedural updates.
  • Engaged with Pilot Union Representatives to effectively communicate contractual amendments.
  • Served as a Subject Matter Expert for the Event Review Committee of the Aviation Safety Action Program, significantly increasing event reporting by 600% from 2018 to 2020 through dedicated promotion and education efforts.
  • Provided reliable and immediate assistance for team inquiries and references.
  • Successfully onboarded 23 new employees in 2018, 19 in 2019, and 4 in 2020, and conducted biannual recurrent training for 94 staff members.

Education

High School Diploma -

Schaumburg High School
Schaumburg
06-1999

Some College (No Degree) - Photojournalism

William Rainey Harper College
Palatine, IL

Skills

  • Quality Assurance
  • Root Cause Analysis
  • Resource Allocation
  • Supply Management
  • Customer Relations
  • Management collaboration
  • Written Communication
  • Problem-solving abilities
  • Experience in leadership
  • Multitasking

Affiliations

  • Executive Vice President of Parkview Elementary School PTA: August 2020- Present
  • Alumni Volunteer Citizens Police Academy Alumni Association of Schaumburg: January 2010-January 2011

References

References available upon request.

Timeline

Senior Specialist - IRROPS Strategy & Recovery

United Airlines
07.2023 - Current

Logistics Assistant - Mission Support Team

Illinois Medical Emergency Response Team
11.2020 - 07.2023

Senior Analyst - Pilot Crew Scheduling Training

United Airlines
04.2018 - 11.2020

Senior Crew Scheduler - Pilot

United Airlines
10.2005 - 07.2023

High School Diploma -

Schaumburg High School

Some College (No Degree) - Photojournalism

William Rainey Harper College

Similar Profiles

CREATE PROFILE
Elizabeth Jansen