ELIZABETH JEAN
Brooklyn,New York
Summary
Versatile professional with expertise in education administration, healthcare reception, and clinical procedures. Successful School Staff Coordinator with strong administrative management skills. Experienced Dental Receptionist proficient in patient care coordination and office management. Skilled in phlebotomy and EKG procedures, dedicated to delivering high-quality care and ensuring accurate diagnostics.
Overview
2
2
years of professional experience
Work History
Staff Coordinator
Phila Academie Des Petits
08.2021 - 09.2022
- Schedule Coordination: Developing and maintaining schedules for school personnel, including substitute teacher coordination, to ensure educational services' continuity
- Assignment Management: Assigning tasks based on staff skills and monitoring task completion for timely execution
- Communication Facilitation: Acting as the primary contact for staff inquiries and promoting effective communication between different school departments
- Staff Record Management: Maintaining accurate records of staff members, including contact details and documentation such as performance evaluations and attendance records
- Professional Development: Coordinating staff meetings, workshops, and training sessions to support professional growth
- Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance coordination processes
- Reporting: Prepare reports and presentations to communicate progress, outcomes, and recommendations to relevant parties.
Dental Receptionist
Royal Dental Clinic
10.2022 - 03.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed patient referrals to other medical specialists.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Phlebotomy Certificate -
Technical Institute of America
New York, NY04.2024
EKG Certificate -
Technical Institute of America
New York, NY04.2024
Practical Nursing (Incomplete)
Distinction College
Kingston, JASkills
Appointment Scheduling
Front Office Management
Administrative Management
Customer Service
Staff Coordination
Patient Care
Infection Control
Medical Terminology
Venipuncture
EKG
Communication
Team Collaboration
Multilingual Proficiency
Haitian Creole
French
Electronic Health Records
Data Entry
Computer Skills
Time Management
Organizational Skills
Excellent Multitasking Capability
Languages
English
Native or Bilingual
Haitian creole
Native or Bilingual
French
Native or Bilingual
Timeline
Dental Receptionist
Royal Dental Clinic
10.2022 - 03.2023
Staff Coordinator
Phila Academie Des Petits
08.2021 - 09.2022
Phlebotomy Certificate -
Technical Institute of America
EKG Certificate -
Technical Institute of America
Practical Nursing (Incomplete)
Distinction College
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