Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Jean

Brooklyn

Summary

Dedicated and organized professional with extensive experience in customer service, staff coordination, and operations management. Skilled in supervising teams, managing daily operations, and providing exceptional client experiences. Known for flexibility, adaptability, and a passion for working with families and children in dynamic environments. Bilingual in English, French, and Creole, with strong communication and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Care Manager

JemCare
06.2024 - Current
  • Conducted comprehensive assessments and developed individualized Plans of Care (POC) tailored to members' needs, including HARP-eligible individuals
  • Coordinated care and services across healthcare providers, community resources, and support systems to ensure seamless service delivery and continuity of care
  • Acted as a trusted advocate for members in institutional, community, and home settings, connecting them with essential resources and support
  • Facilitated access to public benefits such as Medicaid, SNAP, housing, legal aid, and employment services, ensuring members' needs were met
  • Conducted outreach efforts, obtained consents, and maintained compliance with DOH and organizational standards in the electronic health record (EHR)
  • Educated members and caregivers about medical conditions, strengths, and strategies to achieve personal goals
  • Managed discharge planning, hospital admissions, and transitions to new care programs, ensuring smooth continuity of care
  • Performed home and field visits to assess members' environments and provide support
  • Delivered excellent time management and multitasking skills to meet monthly billing and documentation requirements
  • Maintained accurate and detailed case records while handling a high-volume caseload

Dental Receptionist

Royal Dental Clinic
10.2022 - 03.2023
  • Scheduled, rescheduled, and cancelled appointments for dental patients
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions
  • Helped patients complete necessary medical forms and documentation
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly
  • Completed patient referrals to other medical specialists
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments

Staff Coordinator

Phila Academic Des Petits
08.2021 - 09.2022
  • Schedule Coordination: Developing and maintaining schedules for school personnel, including substitute teacher coordination, to ensure educational services continuity
  • Assignment Management: Assigning tasks based on staff skills and monitoring task completion for timely execution
  • Communication Facilitation: Acting as the primary contact for staff inquiries and promoting effective communication between different school departments
  • Staff Record Management: Maintaining accurate records of staff members, including contact details and documentation such as performance evaluations and attendance records
  • Professional Development: Coordinating staff meetings, workshops, and training sessions to support professional growth
  • Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance coordination processes
  • Reporting: Prepare reports and presentations to communicate progress, outcomes, and recommendations to relevant parties.

Education

Practical Nursing - Incomplete

Distinction College
Kingston, JA

Phlebotomy Certificate -

Technical Institute of America
New York, NY
04.2024

EKG Certificate -

Technical Institute of America
New York, NY
04.2024

Skills

    Customer Service & Leadership

  • Customer Service
  • Team Leadership & Supervision
  • Child-Friendly Approach
  • Conflict Resolution

    • Operational Management

  • Event Coordination
  • Staff Coordination
  • Front Office Management
  • Administrative Management
  • Organization & Time

    Management

    Technical skills

  • Appointment Scheduling
  • Technology Proficiency
  • Data Entry
  • Computer Skills

    • Personal Attributes

    Flexibility & Adaptability

    Communication skills (English,

  • Problem-Solving
  • Excellent Multitasking Capability

Timeline

Care Manager

JemCare
06.2024 - Current

Dental Receptionist

Royal Dental Clinic
10.2022 - 03.2023

Staff Coordinator

Phila Academic Des Petits
08.2021 - 09.2022

Phlebotomy Certificate -

Technical Institute of America

EKG Certificate -

Technical Institute of America

Practical Nursing - Incomplete

Distinction College

Similar Profiles

CREATE PROFILE
Elizabeth Jean