Elizabeth Jefferson
Marana,AZ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Bath and Body Works, Honolulu Hawaii/Tucson
10.2020 - Current
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Manage inventory control, cash control, and store opening and closing procedures.
- Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Meet deadlines by proactively managing individual and team tasks and streamlining processes.
- Accomplish multiple tasks within established timeframes.
Store Manager
Justice, Honolulu Hawaii
09.2019 - 06.2020
- Assisted with new location launch of the first Justice store in Hawaii
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Lead talent acquisition and associate development along with retention
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager and Assistant Store Manager
Ann Taylor
02.2017 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Customer Experience Manager
The Gap
05.2016 - 03.2017
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Senior Account Manager
AmCard Payment Solutions
09.2013 - 04.2016
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Education
Earned Associate of Applied Science - Dental Assisting
Lake Washington Technical College
Kirkland, WABachelor of Arts - Business Management
University of Hawaii-West
Skills
- Sales Expertise
- Time Management
- Store Opening and Closing Procedures
- Maximizing Profitability
- Employee Motivation
Timeline
Store Manager
Bath and Body Works, Honolulu Hawaii/Tucson
10.2020 - Current
Store Manager
Justice, Honolulu Hawaii
09.2019 - 06.2020
Store Manager and Assistant Store Manager
Ann Taylor
02.2017 - 01.2019
Customer Experience Manager
The Gap
05.2016 - 03.2017
Senior Account Manager
AmCard Payment Solutions
09.2013 - 04.2016
Earned Associate of Applied Science - Dental Assisting
Lake Washington Technical College
Bachelor of Arts - Business Management
University of Hawaii-West
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