Elizabeth Jerzy
Cape Coral,FL
Summary
Results-driven professional with a strong background in user acceptance testing and training development. Focused on fostering employee engagement and delivering high-quality services that align with organizational goals.
Overview
43
43
years of professional experience
Work History
Manager, Connectivity Initiatives
Quest Diagnostics
04.2008 - Current
- Oversaw daily operations to ensure quality services and compliance with department and company standards.
- Managed cross-functional teams to improve workflow efficiencies.
- Developed training programs for staff, fostering skill development and adherence to best practices.
- Facilitated regular performance reviews and feedback sessions, promoting continuous professional growth among team members.
- Executed comprehensive user acceptance tests to validate software functionality and usability.
- Collaborated with cross-functional teams to identify and document system requirements and user scenarios.
- Developed detailed test cases based on business specifications and end-user needs.
- Analyzed test results to ensure product quality, identifying defects and recommending corrective actions.
- Facilitated user training sessions to enhance understanding of new systems and features.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted regular audits of user access to ensure policies are being adhered to.
- Collaborated with IT teams to integrate security policies in regards to Quanum user access.
- Analyzed security incidents to determine root causes and recommend process improvements.
- Managed access controls to ensure compliance with organizational policies.
UAT Analyst
Quest Diagnostics
03.2008 - 11.2010
- Developed comprehensive test plans and scenarios to ensure software quality and user satisfaction.
- Collaborated with cross-functional teams to gather requirements and define UAT objectives effectively.
- Executed detailed test cases, identifying and documenting defects for timely resolution.
- Facilitated UAT sessions, guiding stakeholders through testing processes and addressing concerns promptly.
Client Systems Support Analyst
Quest Diagnostics
01.2001 - 03.2008
- Assisted with hardware deployment for external customers
- Scheduled installs and service calls for external customers
- Trained internal and external customers on Quest connectivity offerings
- Maintained department materials and equipment
Coordinator Long Term Care Draw Systems
Quest Diagnostics
01.1993 - 01.2001
- Maintained a program to support Long Term Care clients with their standing order blood draws on patients.
- Performed audits at the Long Term Care facilities to ensure their compliance in following the physician orders for diagnostic testing orders.
Specimen Processor
Quest Diagnostics
09.1982 - 01.1993
- Processed specimens efficiently, ensuring accurate labeling and timely preparation for testing.
- Maintained compliance with safety protocols during specimen collection and processing procedures.
- Collaborated with team members to troubleshoot issues and enhance overall operational effectiveness.
- As a supervisor I prepared staff schedules, hired resources, performed performance reviews and provided weekly reports to senior leadership
Education
No Degree - Liberal Arts
Oakland Community College
Bloomfield Hills, MISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Test case design
- End-to-end testing
- Functional testing
- Test data management
- Continuous improvement mindset
- User acceptance testing
- Documentation proficiency
- Test execution monitoring
Timeline
Manager, Connectivity Initiatives
Quest Diagnostics
04.2008 - Current
UAT Analyst
Quest Diagnostics
03.2008 - 11.2010
Client Systems Support Analyst
Quest Diagnostics
01.2001 - 03.2008
Coordinator Long Term Care Draw Systems
Quest Diagnostics
01.1993 - 01.2001
Specimen Processor
Quest Diagnostics
09.1982 - 01.1993
No Degree - Liberal Arts
Oakland Community College