Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Elizabeth Jimenez

Stockton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Patient Services Assistant II

San Mateo Medical Center
04.2021 - Current
  • Record, educate and enter patient appointments, insurance plans and demographics into eCW program, including new and established patients
  • Verify patients insurance eligibility through HPSM, Medi-cal websites and OASGold program
  • Directing calls to proper channels, following call center procedures
  • Register/Pre-registering insurance for new/existing patients as well as Triage appointments
  • Use intuitive judgment to warm transfer sick patients to the Advice Nurses
  • Schedule multiple appointments at a time for Primary Care, Specialty, Senior Care, Pediatrics and OB GYN clinics, including San Mateo sister clinics
  • Review policies and procedures corresponding to medical patient services, medical terminology related to office work and procedures
  • Answer and document accurately confidential records of high volume incoming calls and directing patients messages to the providers/nurses
  • Maintain professional relationships with staff
  • Surpassed daily goal of 145 pre-registrations to 180 registrations per day
  • Drafted Surprise Billing Documents for discounted health insurance and the uninsured.

Office Technician (Typing)

California Correctional Health Care Facility
10.2022 - 12.2022
  • Prepare for morning huddles for the Nurses of the day with information such as discharges, transfers of inmates to/from Crisis bed for the Nurses, Correctional officers
  • Report to the Nurses, Correctional officers and the Watch Commander via e-mail/phone line of inmate transfers to ensure inmates are assigned back to their home cell
  • Edit and Input data onto the patient board excel sheet that records present and future date schedules assigned for the psychiatrist/psychologist,
  • Place inmates into Recreational therapists and Doctors EHRS software
  • Answer urgent/emergent calls for Crisis bed and determine the level of urgency
  • Stock and order supplies of medical supplies for A yard and Crisis bed.

Retail Sales Professional

XFINITY
06.2018 - 03.2021
  • Manage 40+ in store customer interactions per day
  • Provide comprehensive and friendly experience to secure customer retention
  • Hands on demonstration to establish clients ideal home services
  • Establish cordial relationships with new/existing clients to drive revenue along with maintaining a monthly TNPS of 65% to 80%
  • Home agent during COVID-19 by supporting billing inbound/outbound calls to include promotions to retain clients
  • Proficiently handle 20+ inbound calls on a day to day basis
  • Successfully meet customer service requirements for bilingual clients
  • Maneuver between CRM systems to input clientele information.

Manager

Metro PCS Total Solutions
04.2017 - 06.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Retail Sales Representative

Metro PCS Total Solutions
03.2016 - 04.2017
  • Used POS system for warranty processing of defective phones within 30 days of purchase
  • Managed cash register after end of shift to balance and record accurate transactions.
  • In-depth knowledge of release dates, promotions and trainings.
  • Increased sales and customer satisfaction through personalized servicing.
  • Logged reports, expenses, receipts, and sales in company database.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Education

High School Diploma -

Building Futures Academy
Stockton, CA
05.2014

Skills

  • Customer Service and Assistance
  • Appointment Scheduling
  • Verifying Insurance
  • Critical Thinking
  • Time Management
  • Accounts Receivable

References

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Office Technician (Typing)

California Correctional Health Care Facility
10.2022 - 12.2022

Patient Services Assistant II

San Mateo Medical Center
04.2021 - Current

Retail Sales Professional

XFINITY
06.2018 - 03.2021

Manager

Metro PCS Total Solutions
04.2017 - 06.2018

Retail Sales Representative

Metro PCS Total Solutions
03.2016 - 04.2017

High School Diploma -

Building Futures Academy

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Elizabeth Jimenez