Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Elizabeth J. Kruger-Hansen

Cornville,AZ

Summary

Creative writer and published author with experience managing projects end-to-end including project

Experienced retail and library professional with strengths in team leadership, youth programming, community engagement, grant-funded initiatives, and customer-facing operations.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

District Shift Lead / Special Assignment

Walgreens
Colorado Springs, USA
01.2025 - Current
  • Facilitates improved engagement and workflow with a focus on buyout-related transitions, including store closures, and reduced staffing
  • Supported manager in the execution of all company initiatives.
  • Increased employee-to-employee and employee-to-community engagement; served as liaison between management and hourly staff.
  • Supervised daily retail operations, delegated tasks, conducted training, managed cash handling and register reconciliation, and oversaw store open/close procedures.
  • Maintained inventory accuracy, coordinated restocking/merchandising, and resolved customer concerns to improve satisfaction and retention.

Author

Self-employed
01.2010 - Current
  • Published as Jalex Hansen: Lux 1.1 Seeds; Lux 1.2 Call to Arms; Lux 1.3 Alliance; Lux 2.1 Rising; Lux Omnibus Volume 1.
  • Other works published as Jordan Alexander.

Youth Library Specialist

Cottonwood Public Library
Cottonwood, USA
01.2022 - 01.2024
  • Designed and implemented youth- and teen-focused programs emphasizing mental and physical wellness.
  • Secured and administered self-obtained grants to fund community-centered initiatives, increasing teen patronage and supporting COVID-affected teens (13–18).
  • Built partnerships with local organizations; provided reader’s advisory, research, and technology support.
  • City of Cottonwood

Library Assistant

Cottonwood Public Library
Cottonwood, USA
01.2020 - 01.2024
  • Provided circulation services, catalog assistance, collection maintenance, program support, data entry, material processing, and front-line patron service.
  • City of Cottonwood

Shift Manager / Engagement Ambassador

Walgreens
Phoenix, USA
04.2016 - 06.2020
  • Managed store financial performance, cash control, inventory, safety, and full staff operations.
  • Supported implementation of company initiatives, led by example on customer service standards, and provided conflict reduction training.
  • Acted as engagement ambassador to strengthen employee and customer relations and managed transitions including store closings.

Fraud Prevention Representative

Discover Financial Services
Phoenix, USA
10.2015 - 04.2016
  • Investigated fraud reports and transaction verifications via high-volume inbound calls while meeting quality and handling-time targets.
  • Applied policy-driven procedures, active-listening customer service, problem solving, and one-call resolution strategies.
  • Identified account vulnerabilities and participated in team projects and peer assistance.

Education

Diploma - Creative Writing

University of Oxford
09.2024 - 04.2026

Creative Writing, History

University of Arizona
Tucson, AZ
09.1996 - 12.2000

Continuing Studies -

Yavapai Community College
Cottonwood, AZ

Skills

  • Creative and Business Writing
  • Marketing
  • Editing
  • End to end project production
  • Leadership & team supervision
  • Program design & grant management
  • Community engagement & partnership building
  • Customer service & conflict resolution

Languages

English
Native/ Bilingual
A1
Russian
Limited
A1
German
Limited
A1
Spanish
Limited
A1

References

Available on request.

Timeline

District Shift Lead / Special Assignment

Walgreens
01.2025 - Current

Diploma - Creative Writing

University of Oxford
09.2024 - 04.2026

Youth Library Specialist

Cottonwood Public Library
01.2022 - 01.2024

Library Assistant

Cottonwood Public Library
01.2020 - 01.2024

Shift Manager / Engagement Ambassador

Walgreens
04.2016 - 06.2020

Fraud Prevention Representative

Discover Financial Services
10.2015 - 04.2016

Author

Self-employed
01.2010 - Current

Creative Writing, History

University of Arizona
09.1996 - 12.2000

Continuing Studies -

Yavapai Community College
Elizabeth J. Kruger-Hansen