Elizabeth J. Kruger-Hansen
Cornville,AZ
Summary
Creative writer and published author with experience managing projects end-to-end including project
Experienced retail and library professional with strengths in team leadership, youth programming, community engagement, grant-funded initiatives, and customer-facing operations.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
District Shift Lead / Special Assignment
Walgreens
Colorado Springs, USA
01.2025 - Current
- Facilitates improved engagement and workflow with a focus on buyout-related transitions, including store closures, and reduced staffing
- Supported manager in the execution of all company initiatives.
- Increased employee-to-employee and employee-to-community engagement; served as liaison between management and hourly staff.
- Supervised daily retail operations, delegated tasks, conducted training, managed cash handling and register reconciliation, and oversaw store open/close procedures.
- Maintained inventory accuracy, coordinated restocking/merchandising, and resolved customer concerns to improve satisfaction and retention.
Author
Self-employed
01.2010 - Current
- Published as Jalex Hansen: Lux 1.1 Seeds; Lux 1.2 Call to Arms; Lux 1.3 Alliance; Lux 2.1 Rising; Lux Omnibus Volume 1.
- Other works published as Jordan Alexander.
Youth Library Specialist
Cottonwood Public Library
Cottonwood, USA
01.2022 - 01.2024
- Designed and implemented youth- and teen-focused programs emphasizing mental and physical wellness.
- Secured and administered self-obtained grants to fund community-centered initiatives, increasing teen patronage and supporting COVID-affected teens (13–18).
- Built partnerships with local organizations; provided reader’s advisory, research, and technology support.
- City of Cottonwood
Library Assistant
Cottonwood Public Library
Cottonwood, USA
01.2020 - 01.2024
- Provided circulation services, catalog assistance, collection maintenance, program support, data entry, material processing, and front-line patron service.
- City of Cottonwood
Shift Manager / Engagement Ambassador
Walgreens
Phoenix, USA
04.2016 - 06.2020
- Managed store financial performance, cash control, inventory, safety, and full staff operations.
- Supported implementation of company initiatives, led by example on customer service standards, and provided conflict reduction training.
- Acted as engagement ambassador to strengthen employee and customer relations and managed transitions including store closings.
Fraud Prevention Representative
Discover Financial Services
Phoenix, USA
10.2015 - 04.2016
- Investigated fraud reports and transaction verifications via high-volume inbound calls while meeting quality and handling-time targets.
- Applied policy-driven procedures, active-listening customer service, problem solving, and one-call resolution strategies.
- Identified account vulnerabilities and participated in team projects and peer assistance.
Education
Diploma - Creative Writing
University of Oxford
09.2024 - 04.2026
Creative Writing, History
University of Arizona
Tucson, AZ 09.1996 - 12.2000
Continuing Studies -
Yavapai Community College
Cottonwood, AZSkills
- Creative and Business Writing
- Marketing
- Editing
- End to end project production
- Leadership & team supervision
- Program design & grant management
- Community engagement & partnership building
- Customer service & conflict resolution
Languages
English
Native/ Bilingual
A1
Russian
Limited
A1
German
Limited
A1
Spanish
Limited
A1
References
Available on request.
Timeline
District Shift Lead / Special Assignment
Walgreens
01.2025 - Current
Diploma - Creative Writing
University of Oxford
09.2024 - 04.2026
Youth Library Specialist
Cottonwood Public Library
01.2022 - 01.2024
Library Assistant
Cottonwood Public Library
01.2020 - 01.2024
Shift Manager / Engagement Ambassador
Walgreens
04.2016 - 06.2020
Fraud Prevention Representative
Discover Financial Services
10.2015 - 04.2016
Author
Self-employed
01.2010 - Current
Creative Writing, History
University of Arizona
09.1996 - 12.2000
Continuing Studies -
Yavapai Community College