Elizabeth Johnson
Eastland,TX
Summary
Customer-oriented General Manager with 29 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner/Operator
Johnson's Signs
Houston, TX
02.2020 - 10.2021
- Took over control of family business since husband became terminally ill
- Sold, manufactured and installed lighted exterior signs for businesses
- Managed 2 employees and worked with outsource partners to construct and install signs
- Closed business and relocated to Eastland, Tx to be near family & begin next phase of life
General Manager
The Dog Stop
Houston, TX
03.2019 - 01.2021
- Drove business growth by managing special events & educating customers on benefits of healthier pet foods & dog health management and how could help them
- Increased pet boarding & daycare revenue by 50% (in 6 mo.) by representing & advertising business & capabilities at pet conventions
- Managed store employees, their schedules, and training to efficiently run storefront, pet daycare, and pet grooming businesses
- Developed and maintained relationships with customers and suppliers through account development & promotions ensuring top quality product availability & pet support staff & supplies
Flagship Store Manager
Natural Pawz
Houston, TX
09.2016 - 04.2018
- Increased revenue 70% y/y for which was promoted to flagship store manager selling all natural pet foods & managing grooming business
- Drove 40% y/y business growth in flagship store by managing special events & educating customers on benefits of healthier pet foods & ensuring well trained staff
- Educated myself on pet foods and drove product offerings/availability with best foods for each price range ensuring customers were satisfied
- Managed store employees, payroll, schedules & training to efficiently run business
- Developed and maintained relationships with customers and suppliers
Resort Manager
ABC Pet Resort & Spa
Houston, TX
07.2006 - 05.2016
- Within 1 year, promoted to resort manager leading kennel, grooming & 1-on-1 daycare (TLC) operations & staff to support
- Increased revenue from $500k to $1M over 8 year period by adding doggie daycare and growing other 3 business areas
- Managed 25 store employees, payroll, OSHA compliance, schedules, training & process procedure documentation to efficiently run business
- Designed and created marketing content
- Developed and maintained relationships with customers and suppliers and excelled at handling customers especially if difficult in nature (animal sick, died, etc)
Education
High School Diploma -
East High School
Madison, WISkills
- Goal Setting
- Finance and Accounting Oversight
- Business Leadership & Department Oversight
- Training Management & Mentoring
- Customer Service Management & Direst Sales
- Recruitment and Hiring
- Policy Development and Enforcement
- Annual Performance Assessments
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
- Staff Scheduling & Management
- OSHA Management & Compliance
Certification
- Pet First Aid & CPR Certification - 2014
- Knowing Dogs 101: Dog Language - 2013
- Advanced Pet Care Technician - 2010
- ABKA Certified Pet Care Technician - 2006
- Dog Daycare Management - 2006
Timeline
Business Owner/Operator
Johnson's Signs
02.2020 - 10.2021
General Manager
The Dog Stop
03.2019 - 01.2021
Flagship Store Manager
Natural Pawz
09.2016 - 04.2018
Resort Manager
ABC Pet Resort & Spa
07.2006 - 05.2016
High School Diploma -
East High School