Elizabeth Johnson
Chicago,IL
Summary
Proven Office Manager with a robust background at A+E Networks, adept in enhancing office operations and customer satisfaction. Excelled in organizational skills and office administration, achieving consistent client retention and streamlined processes. Skilled in training and fostering team growth, demonstrating exceptional multi-tasking and customer relations abilities.
Overview
27
27
years of professional experience
Work History
Office Manager
A+E Networks
01.2010 - 09.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Integrated Sales Planner
A+E Networks
06.2004 - 01.2010
- Implemented and planned sales campaigns and marketing initiatives to meet sales goals and budgets.
- Conducted regular evaluations on client buys to ensure maximum performance.
- Provided exceptional customer service, addressing concerns promptly and maintaining high satisfaction levels among clients.
- Provided post analyses on client buys to enure delivery.
- Attended network events to maintain and develop contact with potential clients.
- Mentored junior team members, sharing best practices in sales strategy development and relationship building techniques.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Account Service Representitive
A+E Networks
03.1998 - 06.2004
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Researched client requests to create best possible solutions for diverse needs.
- Maintained accurate records of all sales activities to maximize revenue and minimize discrepancies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Training and coaching
Timeline
Office Manager
A+E Networks
01.2010 - 09.2024
Integrated Sales Planner
A+E Networks
06.2004 - 01.2010
Account Service Representitive
A+E Networks
03.1998 - 06.2004
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