Elizabeth Johnson
Poetage
Summary
Devoted direct care provider, providing exemplary service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions.
Overview
2025
2025
years of professional experience
Work History
Direct Care Provider
Homes Residential Care LLC
10.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Assisted patients with self-administered medications.
- Documented vitals, behaviors, and medications in client medical records.
- Implemented behavior modification strategies as necessary, improving overall patient satisfaction and compliance with treatment plans.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Store Manager
Salvation Army Thrift Store
10 2013 - 05 2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
In-Home Nanny
Private Party
04 2012 - 11 2012
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Facilitated conflict resolution among siblings to promote healthy relationships within the family unit.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Call Center Representative
Novo 1
06 2011 - 01 2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Target
10 2005 - 06 2011
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
Pharmacy Technician
Walgreen's Pharmacy
05 2021 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Diploma - Standard
West Ottawa High School
06.2006
Skills
- FDA Drug Safety Guidelines
- Confidentiality and HIPAA
- Drug inventory management
- Pharmacy and customer records management
- Compassionate caregiving
- Transportation assistance
- Emotional support
- Disability awareness
- Behavioral support
- Positive reinforcement
- Behavior redirection
- Patient management
Timeline
Direct Care Provider
Homes Residential Care LLC
10.2024 - Current
Store Manager
Salvation Army Thrift Store
10 2013 - 05 2021
In-Home Nanny
Private Party
04 2012 - 11 2012
Call Center Representative
Novo 1
06 2011 - 01 2012
Cashier
Target
10 2005 - 06 2011
Pharmacy Technician
Walgreen's Pharmacy
05 2021 - 10.2024
Diploma - Standard
West Ottawa High School
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