- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like working with my hands and fixing things
- Auto Repair/Restoration
- DIY and Home Improvement
- Learning new cooking techniques and expanding my culinary skills
- Crafting
- Cake Decorating
Elizabeth Johnston
Statesboro,GA
Summary
Dedicated professional with a strong background in residential and commercial cleaning, including experience at Atkins. Proven ability to enhance client satisfaction through meticulous cleaning and exceptional customer service. Skilled in deep cleaning and health compliance, demonstrating a commitment to maintaining high standards and fostering positive relationships. Quick learner with a hardworking attitude.
Overview
17
17
years of professional experience
Work History
Residential Cleaner
Private Employer
04.2020 - 08.2021
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
Commercial Cleaner
Atkins
04.2019 - 05.2021
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities.
- Organized and used industrial cleaning products following strict safety procedures.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Disposed of trash and recyclables each day to avoid waste buildup.
Childcare/Home Daycare Owner
Self
05.2016 - 05.2019
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
Deli Worker
Prengers
05.2015 - 04.2016
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Greeted customers at counter to fulfill requests and answer questions.
Kitchen Staff Member
Break Time/MFA Oil
09.2014 - 05.2015
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Followed recipes and chef instructions to prepare food correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
CSR/Manager
Domino's Pizza
09.2011 - 04.2014
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Contributed to higher employee retention rates through effective motivation and recognition strategies.
- Monitored call quality using designated software platforms, identifying areas where improvements could be made.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Conducted regular performance reviews for continuous improvement of CSR team members.
- Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Collaborated with other department supervisors to identify opportunities for process improvements across the organization.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews and recorded earnings for staff.
In-Home Nanny
Self
05.2009 - 06.2011
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Line Worker
Unilever
11.2008 - 03.2009
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Used equipment properly to avoid workplace hazards or injuries.
- Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective parts.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
- Maintained accurate inventory records, ensuring sufficient stock levels for continuous production flow without disruptions.
Childcare
Self
09.2006 - 08.2008
- Addressed any concerns regarding childcare directly with parents to maintain transparency in decision-making processes about the child''s welfare.
- Participated in professional development workshops to stay up-to-date on industry trends and best practices for optimal childcare.
- Supported volunteer recruitment by providing training sessions on nursery policies, procedures, and best practices for childcare providers.
- Ensured compliance with all local, state, and federal regulations regarding childcare operations and licensing requirements.
Pizza Server
Sbarro Pizza
05.2004 - 09.2005
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Maintained accurate knowledge of the menu, allowing for efficient communication with customers about ingredients and dietary restrictions.
Hybrid Role
Self/Family
09.2004 - 08.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Farm work, Computer cleaning and assembling, babysitting, carrier work and paperwork for various businesses.
Education
GED -
Columbia College
Columbia, MO06-2008
Skills
- Appliance cleaning
- Bathroom sanitation
- Kitchen cleaning
- Deep cleaning expertise
- Kitchen Prep
- Customer service
- Cleaning and organizing
- Excellent oral and written communication
- Hospitality background
- Basic maintenance
- Housekeeping
- Residential cleaning
- Health and safety compliance
- Hardworking
- Quick Learner
Interests
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceLanguages
English
Native or Bilingual
Timeline
Residential Cleaner
Private Employer
04.2020 - 08.2021
Commercial Cleaner
Atkins
04.2019 - 05.2021
Childcare/Home Daycare Owner
Self
05.2016 - 05.2019
Deli Worker
Prengers
05.2015 - 04.2016
Kitchen Staff Member
Break Time/MFA Oil
09.2014 - 05.2015
CSR/Manager
Domino's Pizza
09.2011 - 04.2014
In-Home Nanny
Self
05.2009 - 06.2011
Line Worker
Unilever
11.2008 - 03.2009
Childcare
Self
09.2006 - 08.2008
Hybrid Role
Self/Family
09.2004 - 08.2005
Pizza Server
Sbarro Pizza
05.2004 - 09.2005
GED -
Columbia College
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