Elizabeth Jones
Lompoc,CA
Summary
Customer service-oriented HR Assistant with an excellent academic performance in human resources, administration, and hospitality. Dedicated team player currently pursuing a bachelor's degree in Business Administration with a minor in management to bring positive industry impact centered on organizational behavior and change management. Proficient in scheduling interviews, posting job openings and performing various administrative and customer service tasks.
Overview
10
10
years of professional experience
Work History
Human Resource Assistant
Civilian Personnel
Vandenberg Air Force Base , CA
11.2020 - Current
- Recruited and screened qualified potential employees.
- Verified and investigated employment claims and data.
- Created and completed 50 personnel action forms for all hires, terminations, title changes and terminations.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Posted positions through approved recruitment channels.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Answered and directed 20 outbound and inbound phone calls per day
Quality Assurance Evaluator
Air Force Inns
Vandenberg Air Force Base, CA
06.2020 - 11.2020
- Kept detailed records of over 100 imperfect and quality inspections.
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations to upper level management.
- Tracked, prioritized and organized discrepancies with Excel, working with development team to facilitate timely corrections.
- Organized new employee orientation schedules for all new hires.
- Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Effectively interacted with 3 departments regarding room discrepancies and customer concerns, working closely to develop innovative solutions.
Custodial Supervisor
Air Force Inns
Vandenberg Air Force Base, CA
01.2020 - 06.2020
- Recruited and selected well-qualified employees to fill vacancies.
- Supervised 7 employees, including scheduling, training and performance monitoring.
- Increased customer satisfaction by resolving room quality issues.
- Created and completed personnel action forms for all new hires and terminations.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
Quality Assurance Evaluator
Air Force Inns
Vandenberg Air Force Base, CA
06.2019 - 01.2020
- Remained up to date with new Air Force Lodging standards and specifications to maintain efficient work environment.
- Performed multitude of inspections, including front desk, room and operational inspections.
- Tracked clients progress in Excel and Microsoft Word to adapt plans in order to maintain progress.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Recognized talented staff to fill key positions and maximize productivity.
- Provided training to over 50 onboarding team members.
Recreation Assistant
Outdoor Recreation
Vandenberg Air Force Base, CA
01.2017 - 06.2019
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Distributed publicity for programs to market programs.
- Responded to public inquiries to provide information about programs and facilities.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Promptly responded to tenant complaints and concerns for over 20 camp sites.
Service Cashier
Ryan Chevrolet
Minot, ND
02.2015 - 10.2016
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1000 per month in new revenue.
Front Desk Agent
Microtel Inn And Suites
Minot, ND
05.2014 - 01.2015
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted over 20 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Executed positive demeanor to each and every visitor approaching front desk.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Assistant General Manager
Baymont Inn And Suites
Minot, ND
12.2012 - 05.2014
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Gained territory by negotiating beneficial contracts and conducting numerous cold calls.
- Resolved problems promptly and effectively to elevate customer approval.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained and disciplined 30 employees to maximize performance.
- Interviewed candidates and conducted background checks and verification.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk Agent
Baymont Inn And Suites
Minot, ND
05.2012 - 12.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Collaborated with 50 staff members including housekeeping and upper-level management team members to handle guest requirements from check-in through check-out.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Used internal software to process reservations, check-ins and check-outs
- Collected room deposits, fees and payments
- Confirmed relevant guest information and payment methods to prevent fraud
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Education
BBA -
American Public University System
Charles Town, WV2024
Skills
- Good listening skills
- Creative problem solving
- Team Player
- Scheduling
- Problem resolution
- Staff Supervision
- Recordkeeping strengths
- Staff education and training
- Office administration
- Relationship development
- Training
- Recruitment / Human Resources
- Human resources policies
- Customer service expert
Timeline
Human Resource Assistant
Civilian Personnel
11.2020 - Current
Quality Assurance Evaluator
Air Force Inns
06.2020 - 11.2020
Custodial Supervisor
Air Force Inns
01.2020 - 06.2020
Quality Assurance Evaluator
Air Force Inns
06.2019 - 01.2020
Recreation Assistant
Outdoor Recreation
01.2017 - 06.2019
Service Cashier
Ryan Chevrolet
02.2015 - 10.2016
Front Desk Agent
Microtel Inn And Suites
05.2014 - 01.2015
Assistant General Manager
Baymont Inn And Suites
12.2012 - 05.2014
Front Desk Agent
Baymont Inn And Suites
05.2012 - 12.2012
BBA -
American Public University System