Elizabeth Jones
Paramount ,CA
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service
Kenneth Winston
09.2022 - Current
- Worked effectively with repair staff and providers, staying current on availability and service processes.
- Responded to customer calls and emails to answer questions about products and services.
- Consulted with customers to assess service requirements and produce accurate orders.
- Logged work orders and change orders into [Software] database to track job status.
- Resolved issues by coordinating with [Department] department.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
Data Entry Specialist
East West Associates
09.2021 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coded and processed applications into required electronic formats.
Customer Service
Kenneth Winston
10.2000 - 04.2020
- Worked effectively with repair staff and providers, staying current on availability and service processes.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Gathered information through research and vendor inquiries to provide job estimates.
- Logged work orders and change orders into [Software] database to track job status.
Education
No Degree - Basic Course
Cerritos College
Norwalk, CA12.1988
High School Diploma -
Paramount High School
Paramount, CA 06.1988
Skills
- Monetary Transactions
- Process Transactions
- Telephone Etiquette
- High-Volume Environments
- Product and Service Knowledge
- Staff Assignments
- Customer Needs Assessment
- Administrative and Office Support
- Managing Status Reports
- Microsoft Office
- Invoice Verification
- Customer Service
- Training Junior Team Members
- Cost Estimates
- Meeting Support
- Call Volume Analysis
- Manufacturer Specifications
- Loyalty Programs
- Communicating with Clients
- Service Management
- Communications Support
- Maintaining Clean Work Areas
- Invoice Preparation and Processing
- Call Volume and Quality Metrics
- Customer Inquiries
- Order Preparation
- Customer Data Confidentiality
- Office Supplies and Inventory
Timeline
Customer Service
Kenneth Winston
09.2022 - Current
Data Entry Specialist
East West Associates
09.2021 - 08.2022
Customer Service
Kenneth Winston
10.2000 - 04.2020
No Degree - Basic Course
Cerritos College
High School Diploma -
Paramount High School
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