ELIZABETH JONES
Tar Heel
Summary
Enthusiastic Office Assistant with 14+ years of experience and well-developed administrative skills in team communication, bookkeeping and scheduling. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. High-performing Administrative Assistant offers extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations and liaising with internal stakeholders. Committed to maximizing company profits and meeting office objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Referral Specialist
Cape Fear Valley Medical Center
08.2022 - Current
- Ensured patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Worked with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Reduced wait times for specialist appointments by diligently following up on pending referrals i.e (Urgent referrals)
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Access Representative
Cape Fear Valley Medical Center
01.2016 - 01.2019
- Organized and maintained filing and document management systems by coordinating, archiving, and purging files
- Handled management of communication to executives by taking and making telephone calls, reviewing, and prioritizing mail and composing and typing correspondence
- Managed physical and digital files monitored spreadsheets and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls
- Answered phones to direct callers, schedule appointments and provide general office information
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Received and routed incoming calls and correspondence to promote timely communication
- Delivered exceptional customer service through direct communication with clients and team members.
Administrative Assistant / Operator
Fayetteville Orthopedics
01.2014 - 01.2016
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow
- Collected payments, issued receipts, and updated accounts to reflect new balances
- Handled requests-for-information and delegated customer service tasks to appropriate employees
- Monitored calendars and scheduled appointments based on availability and established load limits
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Delivered exceptional customer service through direct communication with clients and team members.
Guest Service Specialist
FastMed Urgent Care
01.2013 - 01.2014
- Managed guest check-in and check-out procedures
- Created and managed effective strategies for optimizing guest experiences and promoting loyalty
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Promoted high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and change
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Desk Receptionist/Billing Department Assistant
The Blood and Cancer Clinic
01.2009 - 01.2013
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Scheduled and confirmed appointments
- Answered phone calls, provided information to callers, and connected callers to appropriate people
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Maintained daily calendars, set appointments with clients, and planned daily office events
- Greeted visitors and verified reasons for visit and appointment information.
Education
Associate of Applied Science - Business Administration
Bladen Community College
Dublin, NC05.2022
High School Diploma -
South View High School
Hope Mills, NC06.2006
Skills
- Advanced MS Office Suite Knowledge
- Document Retrieval
- Recordkeeping and Bookkeeping
- Technologically Savvy
- Business Writing
- Data Entry Documentation
- Insurance Eligibility Verification
- Account Balancing Reconciliation
- Medical Terminology
- Patient Confidentiality
- Appointment Scheduling
- Insurance Verification
- Pre-Authorizations
- Professional demeanor
- Effective communication
- HIPAA Regulations
Certification
- Business Administration
- Bookkeeping
- Business Management Marketing
- Banking and Finance
- Small Business
Timeline
Referral Specialist
Cape Fear Valley Medical Center
08.2022 - Current
Patient Access Representative
Cape Fear Valley Medical Center
01.2016 - 01.2019
Administrative Assistant / Operator
Fayetteville Orthopedics
01.2014 - 01.2016
Guest Service Specialist
FastMed Urgent Care
01.2013 - 01.2014
Front Desk Receptionist/Billing Department Assistant
The Blood and Cancer Clinic
01.2009 - 01.2013
Associate of Applied Science - Business Administration
Bladen Community College
High School Diploma -
South View High School
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