Elizabeth Jones
Navarre,FL
Summary
Dynamic and adaptable professional with a proven track record in law enforcement and customer service, notably with the United States Air Force. Excelled in developing security policies and leading teams with a strong work ethic and problem-solving skills. Demonstrated exceptional multitasking and collaboration abilities, enhancing operational efficiency and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Security Forces
United States Air Force
04.2019 - 06.2024
- Contributed to the development of security policies and procedures, ensuring compliance with relevant regulations.
- Maintained detailed records of daily activities and incident reports, providing accurate documentation for management review.
- Provided exceptional customer service to visitors, answering questions about facility rules and regulations while maintaining a professional demeanor.
- Effectively deterred criminal activity through visible presence on patrol, building relationships with community members, and addressing concerns as needed.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Participated in regular drills simulating various emergency scenarios to ensure readiness for real-world situations requiring swift action from Security Forces Patrolmen.
Customer Service Lead
Winn-Dixie
06.2015 - 01.2019
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Server
Braised Onion Restaurant
04.2012 - 01.2015
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Legal Studies
American Military University
Charles Town, West Virginia01.2026
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, Alabama09.2021
GED -
Community Technical & Adult Education
Ocala, Florida04.2012
Skills
- Law Enforcement
- Computer Skills
- Laws and Regulations
- Teamwork and Collaboration
- Strong Work Ethic
- Problem-Solving
- Multitasking
- Attention to Detail
- Adaptability and Flexibility
Accomplishments
The National Society of Leadership and Success
GPA of 3.7
Dean's List
NCIC/Elvis Certification
Burn Certification
Timeline
Security Forces
United States Air Force
04.2019 - 06.2024
Customer Service Lead
Winn-Dixie
06.2015 - 01.2019
Server
Braised Onion Restaurant
04.2012 - 01.2015
Bachelor of Science - Legal Studies
American Military University
Associate of Science - Criminal Justice
Community College of The Air Force
GED -
Community Technical & Adult Education
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