Elizabeth Jones
Delaware
Summary
Personable and highly efficient with deep understanding of customer service and property management principles, paired with strong communication and organizational skills. Knowledge of tenant relations and property leasing software, combined with the ability to effectively manage lease agreements and maintain tenant satisfaction. Dedicated to creating positive living experiences and driving occupancy rates.
Overview
9
9
years of professional experience
Work History
Community Experience Associate
Thrive Communities
04.2024 - Current
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Kept meticulous records of correspondence between management and tenants.
Leasing Agent
Lifestyle Communities
07.2021 - 04.2024
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Assistant Store Manager
Tommy Hilfiger
05.2016 - 07.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Associate of Arts - Business
Columbus State Community College
Columbus, OH05-2020
Skills
- Retail operations
- Inventory control
- Customer service management
- POS systems
- Customer service and engagement
- Telephone and email etiquette
- Goal-oriented mindset
- Strategic planning
- Fair housing policies
- Local market awareness
Timeline
Community Experience Associate
Thrive Communities
04.2024 - Current
Leasing Agent
Lifestyle Communities
07.2021 - 04.2024
Assistant Store Manager
Tommy Hilfiger
05.2016 - 07.2021
Associate of Arts - Business
Columbus State Community College
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