Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elizabeth Jones

Navarre

Summary

Accomplished professional with a proven track record at the United States Air Force, excelling in roles requiring critical thinking and effective communication. Skilled in multitasking and problem-solving, successfully managed over 90K visitor credentials annually and led response teams to enhance public safety. Demonstrates reliability and teamwork, driving productivity and fostering trust within diverse communities.

Overview

12
12
years of professional experience

Work History

Pass and Registration Clerk

United States Air Force
11.2021 - 06.2024
  • Controls and tracks issuance of restricted area, visitor, and contractor badges for unescorted entry to three DOD installations.
  • Reviews affidavits, approves background checks, registers weapons and issues credentials to over 90K visitors per year.
  • Verifies and issues authorized foreign national visitor credentials supporting state and defense program initiatives.
  • Conducts vetting procedures for 7.5K veterans yearly for the veteran affairs and Eglin hospital care partnership program.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.

Response Team Leader

United States Air Force
04.2019 - 11.2021
  • Answered emergency calls for help from citizens and business owners.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.

Customer Service Lead

Winn-Dixie Stores Inc.
09.2015 - 01.2019
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Server

Braised Onion
06.2012 - 07.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Bachelor of Science - Legal Studies

American Military University
West Virginia
11-2025

Associate of Applied Science - Criminal Justice

Community College of The Air Force
Montgomery, AL
11-2021

GED -

CTAE
Ocala, Fl
04-2012

Skills

  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Effective communication
  • Critical thinking
  • Reliability

Accomplishments

  • The Air and Space Achievement Medal
  • NCIC/FCIC/ELVIS Certification
  • CPR Certified
  • Dean's List at AMU
  • The National Society of Leadership and Success
  • Alpha Phi Sigma Honor Society
  • Guardian Ad Litem

Timeline

Pass and Registration Clerk

United States Air Force
11.2021 - 06.2024

Response Team Leader

United States Air Force
04.2019 - 11.2021

Customer Service Lead

Winn-Dixie Stores Inc.
09.2015 - 01.2019

Server

Braised Onion
06.2012 - 07.2015

Bachelor of Science - Legal Studies

American Military University

Associate of Applied Science - Criminal Justice

Community College of The Air Force

GED -

CTAE
Elizabeth Jones