Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Juarez

San Diego,CA

Summary

Dynamic CEO with a proven track record at Immigration Case Management Service, driving substantial business growth through strategic visioning and operational excellence. Expert in client relationship building and leadership development, I successfully enhanced brand reputation and streamlined processes, achieving improved client satisfaction and retention rates while fostering a high-performance culture.

Experienced with strategic leadership, harnessing deep understanding of market dynamics to drive organizational success. Utilizes analytical thinking and vision to develop and implement growth strategies. Track record of fostering innovation and leading high-impact teams to achieve business objectives.

Overview

11
11
years of professional experience

Work History

CEO

Immigration Case Management Service
11.2011 - 03.2023
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Streamlined business processes, resulting in increased operational efficiency across all departments.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
  • Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
  • Developed a high-performance executive team for improved productivity and efficiency.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
  • Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
  • Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
  • Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
  • Managed high-volume caseloads while maintaining attention to detail and adherence to strict deadlines.
  • Improved client satisfaction with timely communication and accurate information on immigration status updates.
  • Coordinated the filing of Adjustment of Status applications, guiding clients through the complex process and ensuring all required documentation was submitted accurately and on time.
  • Implemented quality control measures to ensure error-free submissions of visa applications, reducing rejections due to inaccuracies or incomplete paperwork.
  • Maintained up-to-date knowledge of changes in immigration laws and policies, providing clients with the most relevant advice based on current regulations.
  • Enhanced client satisfaction by efficiently processing immigration applications and providing timely updates on case status.
  • Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
  • Delivered informative presentations on immigration programs at community events, promoting public understanding of available resources and options.

Case Manager Specialist

Law Office of Jacob Sapocknic
02.2019 - 04.2021
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
  • Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
  • Evaluated program effectiveness through ongoing monitoring and analysis of key performance indicators, driving continuous improvement efforts within the organization.
  • Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
  • Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
  • Maintained accurate and timely documentation for all client interactions, ensuring compliance with regulatory requirements and confidentiality standards.
  • Identified potential areas of improvement within the department, proposing solutions that led to increased productivity and enhanced service quality.
  • Contributed to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
  • Managed complex cases involving humanitarian considerations or legal complications, collaborating with attorneys as necessary.
  • Participated in interagency meetings to discuss emerging trends in immigration enforcement activities, ensuring alignment between departments'' goals and objectives.
  • Reduced case backlogs by prioritizing urgent cases and optimizing workload distribution among officers.
  • Conducted thorough background checks to maintain security and prevent fraud in the immigration system.
  • Streamlined application review processes for quicker turnaround times and improved approval rates.
  • Prepared statistical reports on caseloads for senior leadership review, identifying key trends that informed strategic decisionmaking.

Education

Teaching

Centro Tecnologico Siglo XXI Plantel Fundadores
Tijuana, Baja California
06-2017

No Degree - Printing And Graphics Technology

San Diego Rigional Occupational Program
San Diego, CA
07-1996

Skills

  • Effective decision making
  • Operational excellence
  • Customer focus
  • Strategic visioning
  • Succession planning
  • Inspirational leadership
  • Organizational agility
  • Client relationship building
  • Relationship and team building
  • Leadership and people development
  • Client engagement
  • Business development
  • Business administration

Languages

Spanish
Full Professional

Timeline

Case Manager Specialist

Law Office of Jacob Sapocknic
02.2019 - 04.2021

CEO

Immigration Case Management Service
11.2011 - 03.2023

Teaching

Centro Tecnologico Siglo XXI Plantel Fundadores

No Degree - Printing And Graphics Technology

San Diego Rigional Occupational Program

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