ELizabeth Juhasz
Indianapolis,IN
Summary
Dedicated and results-driven Customer Success professional with 10 years of experience in cultivating strong client relationships and driving customer satisfaction and retention. Skilled in identifying and addressing customer needs and concerns, optimizing account management strategies, and always exceeding performance goals. Adept at collaborating with cross-functional teams to deliver tailored solutions that drive customer retention and loyalty. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt quickly to changes to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Client Success Manager- Retention Specialist
Yelp
03.2024 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Provided advertising solutions to local businesses to meet their goals
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Collections Specialist
ANGI
12.2020 - 02.2024
- Conducted thorough financial analysis and credit reviews to assess risk and determine appropriate collection strategies
- Managed a portfolio of high-risk accounts and successfully negotiated payment plans with customers, resulting in a 112% to goal monthly average
- Utilized collection CRM software to track and prioritize accounts
- Responsibly managed a $1.2 million portfolio of key accounts.
Client Success Manager
ANGI
05.2016 - 12.2020
- Developed and executed strategic client success plans to drive adoption, retention, and growth of key accounts
- Acted as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution
- Conducted regular business reviews with clients to assess satisfaction, identify opportunities for improvement, and drive value
- Utilized data and analytics to track client engagement, make data-driven decisions, and drive continuous improvement in client success outcomes
- Proven consistently successful with a 121% to goal 12-month average.
Senior Solutions Consultant
ANGI
01.2014 - 05.2016
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Education
High School Diploma -
Franklin Community High School
12.2010
Skills
- 10 Years Salesforce CRM Experience
- 10 Years Managing Strategic Account Portfolios
- 10 Years Negotiating, Selling, & Retaining Key Accounts
- 6 Years Implementation & Adoption Expert
- Proficient in all Microsoft Office & Adobe Software (including Vlookups, Pivot tables etc)
- Proficient in Engagement Metrics
- Proficient in Slack, Zoom, Google Suite
References
- Rachel Rutski, Director of Accounting - Mentor for 4 Years, 765-341-8757
- Jayma Stamper, Sr. Director of Sales Training - Mentor for 10 years, 317-332-9403
- Tammy Barnes, Reporting Manager- Collections, 317-525-1312
Timeline
Client Success Manager- Retention Specialist
Yelp
03.2024 - Current
Collections Specialist
ANGI
12.2020 - 02.2024
Client Success Manager
ANGI
05.2016 - 12.2020
Senior Solutions Consultant
ANGI
01.2014 - 05.2016
High School Diploma -
Franklin Community High School
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