Elizabeth J. Weins

• Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Reviewed patient charts to better understand health histories, diagnoses, and treatments.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
• Maintained a 250-300 daily claim average while consistently meeting deadlines for claim submissions.
• Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
• Promoted teamwork within the department through effective communication and collaboration on complex cases.

Maintained smooth operations by promptly addressing any scale malfunctions or issues.

• Promoted a positive company image by maintaining a clean, organized work area at all times.
• Operated weigh scales and issued tickets when necessary.
• Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
• Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
• Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
• Communicated with operators to share information related to product.
• Streamlined daily reporting processes through consistent organization of paperwork and data entry.
• Dispatched orders to drivers for efficiency.
• Used [Software] to track products as they arrived at and departed from facility.
• Complied with safety regulations to avoid potential injuries and support company goals.
• Greeted customers and provided excellent service to internal and external clients.
• Maintained tidy work area to reduce likelihood of accidents.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.