Elizabeth Kallail
Lemoore,CA
Summary
Accomplished Center Manager at Brookes Bed and Biscuit, adept in operations management and staff leadership, significantly enhancing team performance and customer satisfaction. Leveraged interdepartmental collaboration and facility management skills to drive continuous growth and operational efficiencies. Demonstrated excellence in staff development and business forecasting, fostering a culture of achievement and proactive problem-solving. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
33
33
years of professional experience
Work History
Center Manager
Brookes Bed and Biscuit / Destination Pet LLC
09.2021 - 07.2024
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
Retail Sales Merchandiser
Mondelez International
08.2019 - 07.2021
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Prevented loss of inventory by conducting thorough checks for theft or damaged goods on a regular basis.
- Contributed to successful marketing campaigns by collaborating with the visual merchandising team on creating eye-catching window displays that drove foot traffic into the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
CNA /Certified Medication Aide
The Forest at Duke Retirement Community
07.2009 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Responsible for administering all medications and wound care to residents in the facility.
Project Coordinator
Built Riight Homes
07.2002 - 08.2008
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Regional Manager
Naturalizer Outlets Shoe Stores
03.1991 - 06.2002
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Education
Certified CNA And Med Tech
Durham Community College
Durham, NC06.2009
No Degree - Accounting And Business Management
Kirkwood Community College
Cedar Rapids, IA08.1977
Skills
- Operations Management
- Staff Leadership
- Interdepartmental Collaboration
- Facility Management
- Staffing
- Staff hiring
- Staff Development
- Facility Maintenance
- Business Development
- Customer Service
- Hiring and Onboarding
- Employee Development
- Decision-Making
- Performance Evaluation and Monitoring
- Schedule Management
- Team Leadership
- Business Forecasting
- Employee Motivation
- Payroll Administration and Timekeeping
- Administrative Management
Timeline
Center Manager
Brookes Bed and Biscuit / Destination Pet LLC
09.2021 - 07.2024
Retail Sales Merchandiser
Mondelez International
08.2019 - 07.2021
CNA /Certified Medication Aide
The Forest at Duke Retirement Community
07.2009 - 05.2019
Project Coordinator
Built Riight Homes
07.2002 - 08.2008
Regional Manager
Naturalizer Outlets Shoe Stores
03.1991 - 06.2002
Certified CNA And Med Tech
Durham Community College
No Degree - Accounting And Business Management
Kirkwood Community College
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