Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Elizabeth Kane

Holiday

Summary

Adept Certified Pharmacy Technician with a proven track record at Walgreen's Pharmacy, where I enhanced patient care and increased customer satisfaction. Skilled in medication dispensing and insurance billing, I excel in problem-solving and team collaboration. My dedication to accuracy and efficiency in high-pressure environments has consistently improved pharmacy operations and patient experiences.

Diligent Pharmacy Technician with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreen's Pharmacy
03.2014 - 01.2025
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Customer Service Cashier

Express Lane
07.2012 - 07.2013
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Rutherford High School
Panama City, FL
05-2011

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • HIPAA regulations
  • Medication dispensing
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Workflow optimization
  • Pharmaceutical calculations
  • Prescription interpretation
  • Pharmacy and customer records management
  • Pharmacist support
  • Pharmacy law compliance
  • Insurance verification
  • Patient confidentiality
  • Inventory management
  • Compounding techniques

Certification

  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Timeline

Certified Pharmacy Technician

Walgreen's Pharmacy
03.2014 - 01.2025

Customer Service Cashier

Express Lane
07.2012 - 07.2013

High School Diploma -

Rutherford High School

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Elizabeth Kane