Summary
Overview
Work History
Education
Skills
Certification
Languages
REFERENCES
Timeline
Generic

ELIZABETH KANKAM

Bridgeport,CT

Summary

I am a motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. I am also a resourceful IT Field Support Technician known for high productivity and efficient task completion. Skilled in network troubleshooting, hardware installation, and software configuration. Excel in problem-solving, communication, and adaptability to ensure seamless operations and support across various technologies.

I am open to learning new skills outside my field of study. I adapt very fast to my environment which helps me to learn new skills fast. I am dependable and qualified to work with little to no supervision once i have undergone training. My goal is to find a challenging and diverse environment to improve my personal and interpersonal skillset.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Field Support Technician

E.A.R MINERALS COMPANY LIMITED
ACCRA GHANA
03.2022 - Current
  • Provided training to end-users regarding how to use newly installed software applications.
  • Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
  • Conducted backups of data using various backup tools.
  • Performed regular maintenance checks on all IT equipment in the office.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
  • Offered repair or service options to help customers make decisions.
  • Implemented antivirus solutions to protect against malicious code threats.
  • Called and consulted with clients regarding equipment details, needs and problems.
  • Monitored installations to maintain compliance with local codes and industry best practices.
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Ensured compliance with relevant policies relating to information security.
  • Maintenance of already existing website

Policy Intern

Young Diplomats of Ghana
Accra,Ghana
03.2023 - 03.2024
  • Conducted research on relevant legal and policy issues, synthesizing information from a variety of sources.
  • Performed administrative tasks such as filing documents, scheduling meetings, and preparing agendas.
  • Provided support in the development of new policies and procedures, ensuring compliance with applicable regulations.
  • Underwent policy training which included a policy study tour in the United States of America from October 2023 to November 2023, where we visited renowned policy institutions such as Institute for Policy Studies, USAID,Carnegie Endowment for International Development, Center for International Development at Harvard University,International Monetary Fund, United Nations General Assembly.
  • Attended training sessions on relevant laws and regulations impacting organizational policies.
  • Developed presentations for senior-level staff to communicate the importance of policy initiatives.

IT Intern

NATIONAL COUNCIL FOR TERTIARY EDUCATION
Accra,Ghana
03.2020 - 12.2021
  • Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
  • Ran and terminated data cables.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Provided maintenance and development of bug fixes, and patch sets for existing web applications.
  • Assessed existing IT infrastructure and identified areas for improvement.
  • Resolved virus and malware issues
  • Boosted sales through customer education, competitor knowledge, and strategic upselling techniques.
  • Managed user accounts and privileges according to company policy.
  • Supported professionals, conducting technology inventory management to maintain workflow.
  • Collaborated with professionals to escalate problem resolution, filtering inquiries to appropriate technology professionals.
  • Provided technical and operational support for entire organization.
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
  • Updated hardware, software, and security protections with latest standards.

Education

Bachelor of Science - Computer Science

Ghana Communications Technology University
Tesano,Accra
09-2020

High School Diploma -

Accra Girls Senior High School
Accra
10-2015

Master of Science - Analytics And Systems

University of Bridgeport
Bridgeport, CT

Skills

  • Network configuration
  • Hardware installation
  • Virtualization technologies
  • Data recovery
  • Mobile device management
  • Advanced troubleshooting
  • Teamwork
  • Software deployment
  • Active listening
  • Interpret technical schematics
  • Multitasking
  • Analytical skills
  • Problem-solving aptitude
  • Adaptability
  • Microsoft office
  • Software installation
  • Software debugging
  • Microsoft Excel
  • Microsoft Word
  • Technical reporting
  • Safety practices
  • System upgrades
  • Technical support

Certification

  • IELTS CERTIFICATION

Languages

English
Full Professional

REFERENCES

  • MR JACOB T. AKUNOR

HEAD,ICT,NATIONAL COUNCIL FOR TERTIARY EDUCATION

EMAIL: jakunor@gtec.edu.gh

CELL: 0208818137/0209989450

  • ROLAND THOMAS

HEAD, IT DEPARTMENT. E.A.R MINERALS COMPANY LIMITED

CELL: 0244202140

Timeline

Policy Intern

Young Diplomats of Ghana
03.2023 - 03.2024

IT Field Support Technician

E.A.R MINERALS COMPANY LIMITED
03.2022 - Current

IT Intern

NATIONAL COUNCIL FOR TERTIARY EDUCATION
03.2020 - 12.2021

Bachelor of Science - Computer Science

Ghana Communications Technology University

High School Diploma -

Accra Girls Senior High School

Master of Science - Analytics And Systems

University of Bridgeport

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