Elizabeth Kardys
Schertz,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining order processes at Sonova Group. Skilled in Salesforce and empathetic client interactions, adept at resolving complex billing issues and improving service delivery by leveraging comprehensive account updating and follow-up skills. Achieved a significant reduction in customer wait times through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Sonova Group
Aurora, IL
10.2023 - Current
- Managed customer orders, including order entry and tracking.
- Managed customer accounts, including order entry, invoicing, and follow-up services.
- Utilized POS system for order entry and tracking as well as creating look books for clients.
- Worked closely with billing departments to ensure accurate coding and billing for referred services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Intake Specialist
ABS Kids
Salt Lake City, UT (Remote)
12.2022 - 06.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Facilitated communication between clients and other service providers.
Customer Service Representative
Randolph Brooks Federal Credit Union
Live Oak, TX
05.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Molina Healthcare
Remote
11.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
Education
Bachelor of Science - Psychology
Palo Alto College
San Antonio, TXSkills
- Salesforce
- Customer service
- Account updating
- Order processing
- Empathy and patience
- Spreadsheets
- Client intake
- Follow-up skills
Affiliations
- Gardening
- Cinephile
- Crafting
Timeline
Customer Service Specialist
Sonova Group
10.2023 - Current
Intake Specialist
ABS Kids
12.2022 - 06.2023
Customer Service Representative
Randolph Brooks Federal Credit Union
05.2022 - 10.2022
Customer Service Representative
Molina Healthcare
11.2020 - 03.2022
Bachelor of Science - Psychology
Palo Alto College
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