Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Elizabeth Karunarajah

Elizabeth Karunarajah

Allen,TX

Summary

Successful Customer Service with three years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Goal-oriented worker with outstanding knowledge of organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and commutation talents. Committed to best-in-class customer service and maintaining professionalism.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and admin department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Overview

17
17
years of professional experience

Work History

Lead Customer Care Representative

Tasneem Design
Plano, TX
03.2018 - 08.2021
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Managed supplier deliveries around client needs to increase client retention.
  • Communicated with clients regarding account services, statements, and balances.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided ongoing guest service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Communicated professionally with colleagues, freelancers and clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.

Jewellery Business

Kreeya Jewels
Allen, Texas
09.2016 - 02.2018
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Worked with customers to understand needs and provide excellent service.
  • Created plans and communicated deadlines to complete projects on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant

Patrick Miranda & Co
Kuala Lumpur, Selangor
01.2003 - 11.2006
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Screened visitors and issued badges to maintain safety and security.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Booked airfare, hotel and ground transportation to coordinate office travel.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored office calendars to plan meetings, activities and travel to maximize productivity.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Interacted with vendors to purchase and set up equipment and services.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Nurse

Klinik Rasah & Surgeri
Seremban, Negeri Sembilan
06.1991 - 06.1999
  • Transported patients between unit rooms and scanning locations for diverse procedures.
  • Helped physicians complete procedures such as lumbar punctures by supporting patients and organizing necessary supplies.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
  • Cared for each patient according to care plan and physicians' instructions.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Typed and printed out prescription and medication labels.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Performed safety checks when dispensing medications to optimize patient safety.
  • Distributed medicine and supplements from stock containers to correct packages.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Organized client information into correct profiles while maintaining confidentiality.
  • Triaged patient calls and emails to best respond to questions concerning treatment, symptoms and medication management.
  • Met with patients to discuss medical histories and current complaints.
  • Coordinated admissions and transfers in collaboration with supervising attending physician.
  • Administered well-woman exams, diabetic screenings and services.

Education

Ged - Private Secratarial

Mopar School of Business Studies
Seremban
12.2000

No Degree - Business Communications

Mopar
Malaysia.

Skills

  • Upbeat and Positive Personality
  • Assisting with Navigation
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Information Extraction
  • Customer Data Confidentiality
  • Customer Experience
  • Customer Care
  • Calm and Professional Under Pressure
  • Workload Planning
  • Online Chat
  • Understanding Customer Needs
  • Records Handling
  • Responding to Difficult Customers
  • Accounts Payable and Accounts Receivable
  • Knowledge Base
  • Customer Orders
  • Client Meetings
  • Cash Register Operations
  • Team Goals
  • Business Opportunities Support
  • Key Relationships
  • Billing Procedures
  • Inbound and Outbound Calling
  • Effective Working Relationships
  • Document and Records Management
  • Customer Inquiry Response
  • Organizational Leadership

Timeline

Lead Customer Care Representative

Tasneem Design
03.2018 - 08.2021

Jewellery Business

Kreeya Jewels
09.2016 - 02.2018

Administrative Assistant

Patrick Miranda & Co
01.2003 - 11.2006

Nurse

Klinik Rasah & Surgeri
06.1991 - 06.1999

Ged - Private Secratarial

Mopar School of Business Studies

No Degree - Business Communications

Mopar

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Elizabeth Karunarajah