Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Kayer

Richmond,VA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

28
28
years of professional experience

Work History

Boutique Salesperson

Verdalina
Richmond, VA
02.2023 - Current
  • Provided personalized service to build relationships with customers.
  • Maintained and curated the visual display of the store and windows.
  • Efficiently processed daily online orders, managing inventory, and fulfilling customer requests.

Part-Time Sales Associate

West elm
Richmond, VA
02.2019 - 03.2020
  • Provided sincere, friendly and energetic customer service by upholding company service standards.
  • Assessed customers needs and provided assistance and information on product/product features
  • Achieved monthly sales goals and was consistent top seller month to month. Maintained knowledge of current sales and promotions.
  • As store opener, upheld store cleanliness standards and stocked cashwrap.

Sales Associate

Pink
Richmond, VA
02.2005 - 06.2006
  • Greeted each client and asked questions to determine fashion needs.
  • Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
  • Developed long-lasting relationships with clients through one-on-one store interactions.
  • Stayed knowledgeable on fashion trends, identified merchandise customers were purchasing and assisted store buyers to keep store stocked with items that fit the brand and style of the store.

Store Manager

Anthropologie
Richmond, VA
08.2003 - 02.2005
  • Recruited, conducted job interviews, trained and supervised appraised staff and retained quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.

Assistant Store Manager

Banana Republic
Richmond, VA
11.1999 - 08.2003
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily, motivating and providing feedback.
  • Stayed up-to-date on extensive company products, services, and promotions.
  • Fostered a healthy work environment where employees can maximize potential.
  • Ensure high levels of customer satisfaction through excellent service.

Women's Apparel Manager

Urban Outfitters, Inc.
Miami, FL
08.1997 - 07.1999
  • Collaborate with Visual Manager to plan and execute merchandising floor daily to maximise sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Communicate and inspire team members on current trends and UO culture by sharing inspiration, new ideas, and visual information from the home office.

Education

Bachelor of Science - Clothing And Textiles: Apparel Design

Virginia Tech
Blacksburg, VA
05.1997

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Sales Goals Attainment
  • Problem-Solving

Timeline

Boutique Salesperson

Verdalina
02.2023 - Current

Part-Time Sales Associate

West elm
02.2019 - 03.2020

Sales Associate

Pink
02.2005 - 06.2006

Store Manager

Anthropologie
08.2003 - 02.2005

Assistant Store Manager

Banana Republic
11.1999 - 08.2003

Women's Apparel Manager

Urban Outfitters, Inc.
08.1997 - 07.1999

Bachelor of Science - Clothing And Textiles: Apparel Design

Virginia Tech

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Elizabeth Kayer