ELIZABETH KEHAGIAS
Wesley Chapel,FL
Summary
Administrative & financial professional, with 10 plus years of experience in various administrative and financial positions, such as administrative and financial aid officer. Exceptional interpersonal, planning & organization skills with high attention to detail, gained through my extensive working experience. Work perfectionist with absolute devotion and commitment on fulfilling tasks assigned, in the designated timeframe. Extensive knowledge on various office systems and procedures such as document preparation, spreadsheet, database creation & financial record keeping. My goal is to exceed expectations & gain career advancement as well as additional knowledge.
Overview
8
8
years of professional experience
Work History
Administrative Officer
St. John Greek Orthodox Church
04.2024 - Current
- Maintained accurate records, organized and proofread multiple documents, handled effectively phone, email and mail correspondence.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Professionaly used multiple programs and systems, like Word, Excel, Publisher, Adobe Design, PDS and many more.
- Prepared weekly and monthly newspaper for church and published it through social media sources.
- Assisted the Priest with various errands or projects that had to be completed in a timely manner.
- Completed Bookkeeping tasks on a regular basis. Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Financial aid officer
Everglades University
12.2022 - 07.2023
- Packaged successfully new and continuing students for financial aid
- Handled effectively phone and email correspondence, worked with students to find solutions to multiple issues and maintained students accounts with updated data
- Effectively interviewed students to determine eligibility and explained in details financial aid process
- Guided students to fill out necessary paperwork and complete steps to fulfill financial aid process
- Professionally used multiple programs and systems like NSLDS, CPS,
- Performed daily multiple calculations, in order to assist students with existing balances and reapply financial aid on their accounts and updated reports in the system
- Completed successfully daily research, in order to find additional sources of funding to assist students who exhausted their financial aid.
Admissions Representative
NUC University - Florida Technical College
09.2022 - 12.2022
- Positively reached multiple students on the phone that requested information on the College Programs on a daily basis
- Effectively provided students with all information they needed and booked them interviews to check their qualifications
- Guided students through all the enrollment process in an effective manner
- Maintained a professional and cooperative attitude at all times.
Federal Contractor (Financial aid specialist)
Federal Student Aid Information Center (US Department of Education)
11.2020 - 11.2021
- Provided exceptional customer service on a daily base to approximately 100 students a day
- Effectively identified students needs and assisted them to receive federal student aid, by using various computer systems
- Gathered, organized, and summarized information for students, remaining always accurate and precise and adhering strictly to Department of Education's guidelines
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
Customer Retention Specialist
Alorica/ AT&T Customer Loyalty Department
02.2020 - 11.2020
- Successfully developed product demonstrations and presentations for almost 100 customers a day
- Developed new strategies for customer retention activities for AT&T
- Provided exceptional customer service and ensured customer satisfaction
- Gathered, organized, and summarized information for customers, remaining always accurate and precise
- Effectively planned and prioritized tasks, projects, and day to day operations to support goal attainment.
Administrative officer
Import & export company 'BALKAN TRADE'
12.2016 - 08.2019
- Professionally provided broad administrative and office support to assigned department, screened visitors and telephone calls & responded to complaints and information requests on a wide array of topics
- Monitored daily billing activities such as ensuring accuracy in invoices and payment collection and organized payroll and benefits documentation for personnel
- Checked in a daily basis, policy terms and conditions and implemented them on invoices
- Provided excellent customer service to clients both in person and via email and phone.
Education
Bachelor of Arts in Politics & International Relations with specialization in Balkan, East & Slavic Studies - Social Studies Education
UNIVERSITY OF MACEDONIA-GREECE
01.2014
Skills
- FINANCIAL KNOWLEDGE
- COMMUNICATION
- COMPUTER SKILLS
- CUSTOMER SERVICE
- QUICKBOOKS KNOWLEDGE
- BOOKKEEPING EXPERIENCE
- MANAGEMENT SKILLS
- PROBLEM SOLVING
- TIME MANAGEMENT
- Records management
- Documentation and control
- Database administration
- Office management
- Scheduling and calendar management
Accomplishments
PRIVATE ENGLISH TUTORING TO GREEKS & GREEK TO FOREIGNERS (2010-2017)
Training
SEMINARS COMPLETED:
- Countries national & international relations
- Business Management
- Economic Principles
Personal Information
Title: ADMINISTRATIVE/FINANCIAL SPECIALIST
Languages
Greek
Native/ Bilingual
Spanish
Limited
Russian
Elementary
Timeline
Administrative Officer
St. John Greek Orthodox Church
04.2024 - Current
Financial aid officer
Everglades University
12.2022 - 07.2023
Admissions Representative
NUC University - Florida Technical College
09.2022 - 12.2022
Federal Contractor (Financial aid specialist)
Federal Student Aid Information Center (US Department of Education)
11.2020 - 11.2021
Customer Retention Specialist
Alorica/ AT&T Customer Loyalty Department
02.2020 - 11.2020
Administrative officer
Import & export company 'BALKAN TRADE'
12.2016 - 08.2019
Bachelor of Arts in Politics & International Relations with specialization in Balkan, East & Slavic Studies - Social Studies Education
UNIVERSITY OF MACEDONIA-GREECE