Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Kelsey

Loveland,Colorado

Summary

Accomplished Account Management and Sales professional offering expertise in building partnerships, retaining key accounts and enhancing profit.


Overview

18
18
years of professional experience

Work History

Customer Success Manager

Vaisala
10.2022 - Current
  • Guided customers through onboarding and product setup, driving successful adoption and ongoing usage.
  • Built and maintained strong relationships with key accounts, enhancing customer loyalty and trust.
  • Collaborated closely with sales, product, and support teams to ensure smooth onboarding, efficient handoffs, and cohesive account management.
  • Managed high-value client relationships, directly contributing to increased retention and account expansion.
  • Maintained expert-level product knowledge to provide accurate and compelling information in client negotiations and sales discussions.
  • Delivered engaging presentations to prospective clients, highlighting the distinct value and benefits of product offerings.

Sales Executive

MPI Probe Labs
10.2013 - 04.2022
  • Maximized sales and retention through effective client relationship development; building trust and rapport to establish long term, mutually beneficial partnerships with key stakeholders
  • Enhanced advertising strategies by boosting engagement through Constant Contact emails and and educational marketing approaches.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
  • Collaborated with managers and techs to provide customer feedback and recommend changes to meet emerging trends.
  • Created estimates, quoted credit terms, prices and other bid specifications.
  • Managed repair work flow from approval to completion and shipment of equipment.

Server/Bartender

4th St. Chophouse
09.2006 - 02.2015
  • Completed opening and closing restaurant procedures and supervised coworkers in completion of these tasks
  • Collaborated with staff, management and chefs in response to guest feedback to maximize guest experience and repeat business
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Served guests food and alcohol while maintaining restaurant and city policies for food and alcohol handling/service.
  • Created innovative cocktails to drive bar business and compliment chef specials.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Curator/Art Gallery Manager

Lola's Fresh Patina
07.2012 - 10.2013
  • Supervised all activities that occur within the gallery including: managing employees and studio artists renting space in the gallery.
  • Responsible for implementation and design of varying gallery exhibitions which appeal to the community and local art market.
  • Kept active inventory of all gallery acquisitions, including sales or removal of artworks.
  • Handled all interactions with gallery patrons including; selling to customers, organizing social events, advertising, social media and maintaining lolasfreshpatina.com.
  • Setup and maintenance of Lola’s Fresh Patina finances, this includes keeping records of all transactions with customers as well as gallery expenses, deposits, and quarterly tax payments.

Education

Bachelor of Arts -

Colorado State University
Fort Collins, CO
12-2011

Skills

  • Key accounts development
  • Relationship building and management
  • Strategic selling and communications
  • Client service optimization
  • Research and due diligence

Timeline

Customer Success Manager

Vaisala
10.2022 - Current

Sales Executive

MPI Probe Labs
10.2013 - 04.2022

Curator/Art Gallery Manager

Lola's Fresh Patina
07.2012 - 10.2013

Server/Bartender

4th St. Chophouse
09.2006 - 02.2015

Bachelor of Arts -

Colorado State University

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Elizabeth Kelsey