Elizabeth Kempka
Mount Horeb,WI
Summary
HR professional with track record of driving strategic HR initiatives and fostering strong team collaboration. Skilled in talent management, employee relations, and organizational development, with focus on aligning HR strategies to achieve business goals. Adaptable and dependable, known for navigating dynamic environments and delivering impactful results. Strong communicator with knack for building trust and fostering positive work culture.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Business Partner
American Family Insurance
11.2022 - Current
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
- Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Enhanced employee satisfaction by implementing innovative HR strategies and policies.
- Collaborated with leadership to assess and improve policies across board.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
Organizational Change & Effectiveness Specialist
American Family Insurance
02.2022 - 11.2022
- Designs, develops and implements organization and change effectiveness strategies on smaller/less complex engagements for divisional partners to improve attainment of business goals, including organizational structure design.
- Partners with the Organization and Change Effectiveness Consultants on more complex engagements providing support for: facilitation, assessments and development & implementation of plans
- Delivers solutions that focus on business value to organization and to our customer, incorporating organization effectiveness and change strategies that minimize unnecessary disruption to employees and agents.
- Counsels divisional leaderships and sponsors on impacts, while providing guidance on effective change leadership accountabilities that will help to engage impacted stakeholders.
- Conducts sponsor, change impact and risk assessments through feedback sessions and other input channels that help identify resistance points that may impact delivery of organizational design and change solutions.
- Assists in evolution of organizational effectiveness and change toolkits and methodologies in order to continuously enhance and evolve service offerings.
Sr. Total Loss Adjuster
QBE/American Family
10.2014 - 02.2022
- Reviewing damage documents to determine if auto should be deemed total loss based on state specific guidelines
- Running valuations on totaled vehicles and putting together settlement offers with applicable taxes and fees based on state specific guidelines
- Presenting non-owner and owner retained settlement offers to insureds/claimants
- Managing mitigation of storage and rental costs
- Negotiating settlements after receiving supporting documentation from customer/agent
- Handling payment on total losses with owners and lien holders
- Working with salvage vendors to procure title documents and sale of salvaged vehicles
- Licensed to adjust claims in over 30 states.
Claims Associate
Allstate/QBE
01.2009 - 10.2016
- Gathered statements and facts of loss from insureds and conducted coverage investigations to determine if losses were covered under policy
- Handled assigning independent appraisers and experts to inspect damage
- Reviewing damage reports to confirm coverage and handling payments for damage claims
- Writing reservation of rights and denial letters on claims with coverage issues
- Handling review and payment of supplemental demands
- Handling subrogation claims and recovery of funds if insured was not liable for damage.
Education
Associate of Arts - Criminal Justice
Globe University
Madison, WI2013
Skills
- Excellent written communication
- Customer service expertise
- Training & Development
- Computer proficiency
- Strategic planning
- Decision Making
- Attention to Detail
- Employee relations
- Talent management
- HRIS systems
- Retention strategies
Accomplishments
- Preparing Main Street America (MSA) employees to join the Enterprise Claims team
- Identifying the changes that will be experienced, and identifying the training that will be needed
- Creating and presenting the necessary training materials
- Providing support via Zoom calls/chat rooms to employees after launch
- Collaborating with a team of leaders and co-workers to determine updates that are needed to standard work, job aids, and best practices to prepare for the rollout of a new vendor
- Providing support to co-workers with inquiries regarding Wisconsin regulations
- Nominated by peer to win a recognition award based on demonstrating a championship performance
- Have consistently achieved an "outstanding" rating on end of the year performance review since being hired
Change Management Network
CCC Roll Out Project
Wisconsin Subject Matter Expert
All 4 One Award
Performance Review
Certification
- Associate Professional in Human Resources (aPHR) - HR Certification Institute.
- Change Management Certification- ECornell.
Timeline
HR Business Partner
American Family Insurance
11.2022 - Current
Organizational Change & Effectiveness Specialist
American Family Insurance
02.2022 - 11.2022
Sr. Total Loss Adjuster
QBE/American Family
10.2014 - 02.2022
Claims Associate
Allstate/QBE
01.2009 - 10.2016
- Associate Professional in Human Resources (aPHR) - HR Certification Institute.
- Change Management Certification- ECornell.
Associate of Arts - Criminal Justice
Globe University
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