Elizabeth Kern

Fifth Third Bank

06.1993 - 11.2023

Worked closely with management to strategize sales techniques to increase branch production and customer service.
Cross-sold bank products and services to meet customer needs and provide options.
Promoted financial products by maintaining excellent service offering knowledge.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Followed up with customers to gather feedback and provide additional assistance.
Networked to increase client base and encourage existing clients to expand financial portfolios.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled day-to-day customer contact via phones, faxes, and emails.
Coached and mentored service representatives to deliver polite, professional customer interactions.
Built relationships with customers to encourage repeat business.
Communicated with customers and team members to solve problems.